The Age of the Customer Is Here The age of the brand is over and enterprises are facing new challenges in this digital-first world. Learn more about how to become a CX leader today.
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Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and IntercomUsermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
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Usermind Partners with RelationEdgeWe've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
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Four Customer Journeys for Retention and RenewalWith the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQueryIntroducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
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Our Top Three Takeaways from MarTech 2017 in San FranciscoWith over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
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Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement HubsLearn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
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How to Manage Customer JourneysStrategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk IntegrationWe now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Why Integration Won't Solve Your Customer Experience ProblemiPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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Want to Build a Better Enterprise Customer Experience? Do These Five ThingsWhat are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
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Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated SuiteSuite from a single vendor, or kludge of best-of-breed apps? With Usermind, you don't have to choose between great capabilities and great integration.
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Product Release: New Zuora Integration Features in UsermindUpdate! It's now even easier to build complex customer journeys using signals and data from Zuora — including pushing Salesforce account data to a Zuora account.
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Mandrill + Usermind: How to Trigger Transactional Emails, Without CodingAcross the board, transactional emails perform better than bulk blasts. Here's how to iterate on new transactional emails, without bogging down your engineers.
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Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t)Most enterprises will spend more on customer experience this year, but will still fail to affect their business goals with their CRM. Here's why.
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Why Entity Mapping is Critical for Account-Based MarketingABM is a vital component of marketing maturity. And it's really hard to do well without clearly defined entity mapping across your CRM, analytics, and other systems.
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Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)Completely connect Zuora: Data from your billing system can now drive automation in your marketing communications, CRM, help desk, and other systems.
R e a d m o r e![Dear [First_Name], There's a Better Way to do Personalization](https://assets.website-files.com/5e18f7e72b927d02f9c8ef58/5e18f7e72b927d625ec8f5d6_HelloMyNameIs.jpg)
Dear [First_Name], There's a Better Way to do PersonalizationThink that inserting stale data like someone's name and company make your emails more relevant? Think again.
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Introducing Usermind’s Pardot IntegrationWith Usermind, you can map data and build customer journeys from Pardot to any connected system, and use triggers in other systems to create action in Pardot.
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