Usermind is a Customer Journey Orchestration Platform for powering agile businesses. We help enterprises transform their customer engagement strategies to be more contextual, dynamic, and effective.
Amplify existing technology investments by interconnecting your on-premise, legacy, SaaS, and real-time systems.
Connect data from disparate sources to build a single 360° view of your customer relationship history across all channels.
Monitor and automate personalized customer journeys with Usermind's cross-plattform rules engine.
Reducing churn of their highest value customer segments
Improving time-to-revenue through streamlined onboarding
Increasing customer satisfaction and order frequency
Increasing revenue per customer through personalized cross-sell/up-sell programs
Decreasing inbound call center volume via tailored self-service enablement
Driving new customer acquisition through improved Net Promoter Score
Improving conversion and revenue with hyper-personalization based on customer intent
Driving personalized nurture, cross-sell, and upsell to improve customer retention
Mapping and automating end-to-end buyer's journeys to increase average order value and pipeline velocity
Decreasing customer time-to-value with omnichannel onboarding.
Increasing loyalty engagement for higher customer lifetime value
Identifying and immediately improving gaps or blockers in the customer journey that prevent desired business outcomes
Deliver improved customer experiences alongside significantly lower costs and increased revenue.
Test, iterate, and optimize omni-channel customer experience. The pace of experimentation and innovation is no longer gated by your IT team.
Supercharge customer engagement across your customers’ full lifecycle
— not just marketing and sales.
A customer journey is all of the interactions a customer has with your company’s products and services, across all touchpoints and channels. To build and manage meaningful, ongoing relationships with your customers, connecting those customer journeys across the full lifecycle is key. To survive and thrive in a rapidly evolving business and technology landscape, only the companies that master customer relationships will win.
Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
Read the whitepaper >>
How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
Download the whitepaper >>
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the whitepaper >>Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
Read the whitepaper >>How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
Download the whitepaper >>Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the whitepaper >>
