Deliver experiences customers love  

Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform

Usermind’s XO Platform gives you the ability to monitor, activate and optimize experiences at scale. Learn More About XO Today

Your customers expect better.

The enterprises that thrive in the future will know exactly where customers are in their journey and proactively guide them to drive radically improved business and customer results. But your organization and technology weren't designed for this new customer-centric world.

We built the first real-time XO Platform to help get you there.

Visibility

Monitor your customers in real-time and quantify the business impact of customer journeys

Profitability

Increase revenue, deepen engagement and reduce cost throughout the customer lifecycle

Agility

Get started today, with the systems you already own, and iterate your way to the best outcomes

Enterprise-grade

Empower business-led innovation without sacrificing security, scalability or compliance

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Create customer relationships that are happier, more loyal and more profitable.

Growth

Personalized engagement in the moments that matter

Use what you know about customers to create personalized upsell opportunities that drive organic growth.

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Retention

Experiences customers can’t live without

Captivate customers on day 1 with 1:1 onboarding and win them for life by preventing negative outcomes before they happen.

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Cost Reduction

Efficiency that delights

Drive down cost to serve by being proactive at scale, increasing digital adoption and improving the efficiency of customer journeys.

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The World's Leading Enterprises Trust Usermind

Sometimes people just need an extra nudge, and the ability to send that nudge exactly when a customer needs it is all that matters”

Learn how Schneider Electric leverages Usermind's XO Platform to deliver a personalized, 24/7 digital experience that resulted in a 30% increase in retention and a 130% increase in engaged users.

Want to take control of your customer journey?

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