BRIDGE THE GAP BETWEEN YOUR LEGACY SYSTEMS AND A MODERN CUSTOMER EXPERIENCE


Enterprise Connectivity

Amplify existing technology investments by interconnecting your on-premise, legacy, SaaS, and real-time systems.

Identity Resolution

Connect data from disparate sources to build a single 360° view of your customer relationship history across all channels.

Real-time Monitoring & Journey Orchestration

Monitor and automate personalized customer journeys with Usermind's cross-plattform rules engine.

What are leading brands doing with Usermind?

Reducing churn of their highest value customer segments



Improving time-to-revenue through streamlined onboarding


Increasing customer satisfaction and order frequency

Increasing revenue per customer through personalized cross-sell/up-sell programs

Decreasing inbound call center volume via tailored self-service enablement

Driving new customer acquisition through improved Net Promoter Score

Improving conversion and revenue with hyper-personalization based on customer intent

Driving personalized nurture, cross-sell, and upsell to improve customer retention

Mapping and automating end-to-end buyer's journeys to increase average order value and pipeline velocity

Decreasing customer time-to-value with omnichannel onboarding.

Increasing loyalty engagement for higher customer lifetime value

Identifying and immediately improving gaps or blockers in the customer journey that prevent desired business outcomes

WHY USERMIND?


Drive Demonstrable Business
Results

Deliver improved customer experiences alongside significantly lower costs and increased revenue.


Increase Business Agility and
Velocity

Test, iterate, and optimize omni-channel customer experience. The pace of experimentation and innovation is no longer gated by your IT team.


Connect the Full Customer Lifecycle

Supercharge customer engagement across your customers’ full lifecycle
— not just marketing and sales.

POWERING NEXT-GENERATION CUSTOMER EXPERIENCES AT

AS SEEN IN

Why Customer Journeys?

A customer journey is all of the interactions a customer has with your company’s products and services, across all touchpoints and channels. To build and manage meaningful, ongoing relationships with your customers, connecting those customer journeys across the full lifecycle is key. To survive and thrive in a rapidly evolving business and technology landscape, only the companies that master customer relationships will win.

RESOURCES

Operationalizing the Customer Experience
Whitepaper

Operationalizing the Customer Experience

Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.

Read the whitepaper >>
The Customer Journey Maturity Curve
Whitepaper

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.

Download the whitepaper >>
Journeys for Customer Retention
Whitepaper

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the whitepaper >>
Operationalizing the Customer Experience
Whitepaper

Operationalizing the Customer Experience

Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.

Read the whitepaper >>
The Customer Journey Maturity Curve
Whitepaper

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.

Download the whitepaper >>
Journeys for Customer Retention
Whitepaper

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the whitepaper >>

Ready to Transform Your Customer Experience?