CEM / CXM

Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.

We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.

iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?

Is the role of the CIO declining as business units buy more point solutions? Not if you focus on providing architecture for end-to-end customer experience.

Across the board, transactional emails perform better than bulk blasts. Here's how to iterate on new transactional emails, without bogging down your engineers.

Think that inserting stale data like someone's name and company make your emails more relevant? Think again.

We've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.

Customer journey maps shouldn't live in a marketing doc. Here are the four things you need to implement and orchestrate the customer journey.