How to Manage Customer JourneysStrategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
R e a d m o r e
Usermind Expands its Customer Engagement Hub with New Zendesk IntegrationWe now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
R e a d m o r e
Why Integration Won't Solve Your Customer Experience ProblemiPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
R e a d m o r e
How to Solve the CIO’s Dilemma: Build Systems to Support End-to-End Customer ExperienceIs the role of the CIO declining as business units buy more point solutions? Not if you focus on providing architecture for end-to-end customer experience.
R e a d m o r e
Mandrill + Usermind: How to Trigger Transactional Emails, Without CodingAcross the board, transactional emails perform better than bulk blasts. Here's how to iterate on new transactional emails, without bogging down your engineers.
R e a d m o r e
Dear [First_Name], There's a Better Way to do PersonalizationThink that inserting stale data like someone's name and company make your emails more relevant? Think again.
R e a d m o r e
Introducing Usermind, the Orchestration Platform for BizOpsWe've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.
R e a d m o r e
Optimizing Customer Experience: Why Mapping your Customer Journey isn’t EnoughCustomer journey maps shouldn't live in a marketing doc. Here are the four things you need to implement and orchestrate the customer journey.
R e a d m o r e