CEM / CXM
How to Manage Customer Journeys
Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk Integration
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Why Integration Won't Solve Your Customer Experience Problem
iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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How to Solve the CIO’s Dilemma: Build Systems to Support End-to-End Customer Experience
Is the role of the CIO declining as business units buy more point solutions? Not if you focus on providing architecture for end-to-end customer experience.
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Mandrill + Usermind: How to Trigger Transactional Emails, Without Coding
Across the board, transactional emails perform better than bulk blasts. Here's how to iterate on new transactional emails, without bogging down your engineers.
R e a d m o r e![Dear [First_Name], There's a Better Way to do Personalization](https://uploads-ssl.webflow.com/562528de56ca9ef43ab7008f/573b43d895a030d046cfd500_HelloMyNameIs.jpg)
Dear [First_Name], There's a Better Way to do Personalization
Think that inserting stale data like someone's name and company make your emails more relevant? Think again.
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Introducing Usermind, the Orchestration Platform for BizOps
We've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.
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Optimizing Customer Experience: Why Mapping your Customer Journey isn’t Enough
Customer journey maps shouldn't live in a marketing doc. Here are the four things you need to implement and orchestrate the customer journey.
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