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The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Eight Providers that Matter Most and How They Stack Up

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

What’s Inside

What’s Inside

The Forrester Wave™ names Usermind a Strong Performer 

In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two overlapping but different categories within journey analytics: journey visioning and journey orchestration. 

This report articulates how CX leaders must focus on journey orchestration as not just a tech category, but a practice with specific goals and outcomes. We describe it as where the rubber meets the road as organizations evolve from gaining insights into their journeys with analytics to making a material impact on the journey with orchestration. 

“Usermind specializes in complex journeys and KPI monitoring. The platform analyzes customer acquisition, onboarding, order fulfillment, and problem resolution journeys to drive specific strategic and tactical business outcomes.”

- The Forrester Wave™

In this report, you will learn:

  • How companies in the space are thinking more holistically about CX transformation 
  • How to invest strategically in journey analytics and orchestration to have the biggest impact
  • Why integration, speed to insights, and real-time decisioning matter most for orchestration
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