Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

Usermind's Experience Orchestration (XO) Platform receives the highest score in the Current Offering category among the 11 vendors analyzed

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“[Usermind] has delivered results for clients across use cases including digital adoption, churn prevention, renewals, marketing suppression, partner retention, faster onboarding, and cost reduction."

Usermind's XO Platform received five out of five ratings in each of the following sub criteria: 

  • Journey automation and orchestration
  • Journey testing and optimization
  • Services, client experience, and usability
  • User research
  • Planned enhancements
  • Performance

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