In the same way IT and digitization defined the winners and losers over the past 10-15 years, customer journeys will become a defining competency for the next 20. Hear from Diane Magers, CEO of Experience Catalyst and Michel Feaster, CEO of Usermind as they kick off a three part podcast series on how to go from Journey Mapping to Journey Management.
Michel Feaster
Usermind | CEO
Diane Magers
Experience Catalysts | Chief Experience Officer
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Download the Whitepaper >>“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Download the Whitepaper >>
