In the same way IT and digitization defined the winners and losers over the past 10-15 years, customer journeys will become a defining competency for the next 20. Hear from Diane Magers, CEO of Experience Catalyst and Michel Feaster, CEO of Usermind as they kick off a three part podcast series on how to go from Journey Mapping to Journey Management.
Michel Feaster
Usermind | CEO
Diane Magers
Experience Catalysts | Chief Experience Officer
Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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