In the same way IT and digitization defined the winners and losers over the past 10-15 years, customer journeys will become a defining competency for the next 20. Hear from Diane Magers, CEO of Experience Catalyst and Michel Feaster, CEO of Usermind as they kick off a three part podcast series on how to go from Journey Mapping to Journey Management.
Michel Feaster
Usermind | CEO
Diane Magers
Experience Catalysts | Chief Experience Officer
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Read the Report >>
As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
Download the Whitepaper >>
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Read the Report >>As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
Download the Whitepaper >>“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
