Usermind, a multi-tenant SaaS Platform built on AWS, that was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle.
Founded in 2013 by technology veteran Michel Feaster, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, Northgate and CRV.
As Head of Solution Consulting, you will be responsible for managing all aspects of pre-sales function. This individual develops and leads the organization’s solution consulting team and manages the overall performance of people and processes to achieve the overall sales goal of Usermind. The role will require being both a coach as well as a player (IC).
The role also liaises with other senior leaders in the organization to ensure organizational, strategic and functional alignment. This role typically requires a broad range of experience and competencies in order to manage teams and individuals focused on a variety of support operations disciplines and/or geographies.
Roles & Responsibilities
Background / Experience
Usermind is an equal opportunity employer. We believe that everyone has a unique story, and the diversity of these stories enriches what we do. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.