This is a hybrid role combining the development of methodology and content for deploying and driving value from Digital Adoption & Customer Journeys with a front-line Customer Success role interacting regularly with customers where these Journeys will be automated and deployed. The overall goal of the role both at assigned and across all customers is to drive high customer satisfaction, value building, adoption, retention, and expansion of the Usermind platform. You will do this by developing, standardizing and delivering best practices, innovations and capabilities to the customers assigned to you. You will bring your experience and background helping fortune 1000 companies manage their digital transformation to inform and drive Usermind customers to do the same. You will also align at the appropriate executive level, building and maintaining strong relationships. The role requires a combination of technical and customer management experience. The hybrid nature of the role means your work will have significant impact across the customer base, the product, and the company.