Customer Engagement Hacker

Full-time Position

Remote, Bay Area or Seattle Preferred

At so many companies, processes and apps and teams are siloed. That’s why we’ve built a solution to unify teams and systems, so companies can deliver a world-class customer experience. We’re a startup with big, daring goals, so both outrageous technical chops and an unwavering obsession for customers are necessary. A love for dogs, pizza, and/or board games helps, too. You should also love partnering with engineering, product, and marketing teams to help craft flawless customer onboarding and solution implementations.

Here at Usermind, we’re makers and doers. With a small, yet focused team, it’s time to grow so that we can launch our service globally. We’re looking for engaging team members who will make an impact and evolve with the company.

The Customer Engagement Hacker is responsible for improving customer engagement for the Fortune 500 using the Usermid XO platform. You’ll work with digital and CX teams at large enterprises to optimize existing customer engagement flows and ideate new experiences that engage users to drive positive business outcomes. You’ll use a combination of business rules and AI based techniques with rapid experimentation to help users find value in various points in their lifecycle and for a variety of different use cases. This role is on the cutting edge of the customer engagement industry and will be developing the best practices and innovative ideas in the market.

If you enjoy experience optimization, data driven experimentation, and thinking about user psychology this role will empower you to drive massive change within the largest enterprises in the world.

Responsibilities:

  • Drive the customer engagement strategy, roadmap and execution that results in creation of maximum business value for our enterprise clients
  • Influence the mindset of clients by challenging the status quo and bringing innovative ideas that showcase Usermind XO platform’s unique value proposition to our customers’ digital experiences
  • Lead and align cross functional partners: business, technologists, product management and marketers to drive a shared vision
  • Configure the platform and onboard users with journey set up, technical integrations, A/B testing, and analytics

Experience & Skills:

  • Experience leading post-launch optimizations including developing testing strategies
  • An analytical mindset to solve problems, connect complex ideas, and think strategically
  • Natural ability to make things happen around you. Manage project ambiguity, complexity, and interdependencies in an organized and structured way. Be able to define and analyze metrics that inform the success of initiatives
  • 3+ years of relevant experience in digital experience technologies (e.g. Marketing automation, CDPs, A/B testing, Web/App analytics)
  • Strong communication skills and intuition for communication strategy at every level -- practitioners, executives, and technologists.

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