At so many companies, processes and apps and teams are siloed. That’s why we’ve built a solution to unify teams and systems, so companies can deliver a world-class customer experience. We’re a startup with big, daring goals, so both outrageous technical chops and an unwavering obsession for customers are necessary. A love for dogs, pizza, and/or board games helps, too. You should also love partnering with engineering, product, and marketing teams to help craft flawless customer onboarding and solution implementations.
Here at Usermind, we’re makers and doers. With a small, yet focused team, it’s time to grow so that we can launch our service globally. We’re looking for engaging team members who will make an impact and evolve with the company.
The Customer Engagement Hacker is responsible for improving customer engagement for the Fortune 500 using the Usermid XO platform. You’ll work with digital and CX teams at large enterprises to optimize existing customer engagement flows and ideate new experiences that engage users to drive positive business outcomes. You’ll use a combination of business rules and AI based techniques with rapid experimentation to help users find value in various points in their lifecycle and for a variety of different use cases. This role is on the cutting edge of the customer engagement industry and will be developing the best practices and innovative ideas in the market.
If you enjoy experience optimization, data driven experimentation, and thinking about user psychology this role will empower you to drive massive change within the largest enterprises in the world.