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The Usermind Blog
Jan 26, 2021
Press Releases
Usermind Awarded “Innovator of the Year” by Vation Ventures
"We have strived to create a culture of innovation here at Usermind. Winning this award represents a key indicator that we are hitting the mark."
R e a d m o r e
Jan 26, 2021
Press Releases
Usermind raises over $14m led by WestRiver Group in 2020
Usermind, the leading journey orchestration platform provider, announced today it raised $14m and made key hires in 2020.
R e a d m o r e
Nov 25, 2020
Press Releases
Nordic Morning Group Partners Up with Usermind
Nordic Morning Group is excited to announce a new partnership with Usermind, creators of the first Experience Orchestration (XO) Platform and Leader in the Forrester
R e a d m o r e
Jul 21, 2020
Press Releases
Usermind Partners with MarketStar to Bring Leading Journey Orchestration Platform to Customer Success Teams
The combination of Usermind and MarketStar will enable companies to not only improve customer experience but also to drive growth and reduce costs.
R e a d m o r e
Jul 2, 2020
Customer Journey
Megashift from a channel focus to a journey focus
To deliver experiences that drive the best business outcomes, organizations are shifting from a channel-based approach to a journey-centric focus.
R e a d m o r e
Jun 15, 2020
Press Releases
Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020
Usermind’s Experience Orchestration (XO) Platform receives the highest score in the Current Offering category among the 11 vendors evaluated
R e a d m o r e
May 5, 2020
Press Releases
Usermind Names Jessica Lanier Chief Financial Officer
Tenured financial executive brings 15 years of experience and strong enterprise focus to continue building Usermind’s momentum
R e a d m o r e
Apr 17, 2020
SaaS
The Rise of Best-of-Breed Technology and the Death of Single Platform Vendors
Break down the pros and cons of adopting a best-of-breed vs single platform approach to the customer journey technology stack.
R e a d m o r e
Apr 1, 2020
Customer Experience
Experience Management is No Longer the Pinnacle of Customer Experience
Learn how companies are moving from historical Experience Management (XM) to real-time Experience Orchestration (XO) to win and retain more customers.
R e a d m o r e
Mar 23, 2020
Customer Experience
The Age of the Customer Is Here
The age of the brand is over and enterprises are facing new challenges in this digital-first world. Learn more about how to become a CX leader today.
R e a d m o r e
Jan 22, 2020
Customer Journey
Heart of the Customer and Usermind Partner to Accelerate CX Innovation for Enterprises
Helping organizations drive measurable results across the full customer life cycle.
R e a d m o r e
Oct 22, 2019
Customer Journey
Introducing our three part CX podcast series with Diane Magers
Read and listen about how CX leaders are going from journey mapping to Journey Management in this three part series.
R e a d m o r e
Jul 30, 2019
Customer Journey
The Customer Journey Maturity Curve: Where are you now?
The Customer Journey Maturity Curve helps organizations at every stage advance to the next level of customer engagement. Learn more about the 4 essential stages.
R e a d m o r e
Jul 23, 2019
CX Innovation
Accelerating Your Customer Experience Program: 4 Steps to Success
Read the best practices for accelerating customer experience initiatives -- from strategy, execution, optimization, and beyond.
R e a d m o r e
Jun 19, 2019
Press Releases
Elixirr and Usermind partner to help brands get more value from customer experience initiatives
Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, today announced an exciting partnership to power customer journeys
R e a d m o r e
Jun 12, 2019
Customer Experience
3 Organizational Structures to Consider for Experience-Led Enterprises
This post explores the 3 most common org structures for experience-led enterprises along with their strategic focuses and core competencies.
R e a d m o r e
May 16, 2019
Customer Experience
CX & The Enterprise: Surviving in the 21st Century
Companies are placing an emphasis on the customer experiences they’re delivering. Enterprises must adapt to this shift and focus on the customer in order to survive.
R e a d m o r e
May 10, 2019
Loyalty Marketing
Activating your segments in real-time is the path to great customer experiences
The right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.
R e a d m o r e
May 1, 2019
Usermind
My Take: Women as Founders, Disrupting the Norm & Delivering Results
My take on LeanIn and Usermind's support for women and diversity in business from Silicon Valley to the global stage. Supporting women as leaders will drive growth.
R e a d m o r e
Apr 26, 2019
Usermind
Welcoming Elizabeth Robillard as our new VP of Business Development
Usermind is excited to Welcome VP of Business Development, Elizabeth Robillard, bringing over 20 years of early-stage startup experience to the leadership team.
R e a d m o r e
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