The Usermind Blog

We are delighted to announce that Bryant Hoopes, VP of Customer Success at Usermind, a leader in Experience Orchestration, will join the advisory board of...

"We have strived to create a culture of innovation here at Usermind. Winning this award represents a key indicator that we are hitting the mark."

Usermind, the leading journey orchestration platform provider, announced today it raised $14m and made key hires in 2020.

Nordic Morning Group is excited to announce a new partnership with Usermind, creators of the first Experience Orchestration (XO) Platform and Leader in the Forrester

The combination of Usermind and MarketStar will enable companies to not only improve customer experience but also to drive growth and reduce costs.

To deliver experiences that drive the best business outcomes, organizations are shifting from a channel-based approach to a journey-centric focus.

Usermind’s Experience Orchestration (XO) Platform receives the highest score in the Current Offering category among the 11 vendors evaluated

Tenured financial executive brings 15 years of experience and strong enterprise focus to continue building Usermind’s momentum

Break down the pros and cons of adopting a best-of-breed vs single platform approach to the customer journey technology stack.

Learn how companies are moving from historical Experience Management (XM) to real-time Experience Orchestration (XO) to win and retain more customers.

The age of the brand is over and enterprises are facing new challenges in this digital-first world. Learn more about how to become a CX leader today.

Helping organizations drive measurable results across the full customer life cycle.

Read and listen about how CX leaders are going from journey mapping to Journey Management in this three part series.

The Customer Journey Maturity Curve helps organizations at every stage advance to the next level of customer engagement. Learn more about the 4 essential stages.

Read the best practices for accelerating customer experience initiatives -- from strategy, execution, optimization, and beyond.

Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, today announced an exciting partnership to power customer journeys

This post explores the 3 most common org structures for experience-led enterprises along with their strategic focuses and core competencies.

Companies are placing an emphasis on the customer experiences they’re delivering. Enterprises must adapt to this shift and focus on the customer in order to survive.

The right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.

My take on LeanIn and Usermind's support for women and diversity in business from Silicon Valley to the global stage. Supporting women as leaders will drive growth.