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The Usermind Blog
Jan 17, 2018
IN
Press Releases
Usermind Raises $23.5M in Series C Round led by Northgate Capital
We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
R e a d m o r e
Oct 31, 2017
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Integration
Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and Intercom
Usermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
R e a d m o r e
Oct 26, 2017
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Machine Learning
Enhancing Customer Journeys with Machine Learning
How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.
R e a d m o r e
Sep 5, 2017
IN
Customer Experience
Why a 360° Customer View Isn't Enough
Unifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.
R e a d m o r e
Aug 1, 2017
IN
Customer Journey
5 Steps to Better B2B Customer Journeys
Here are the five steps to aligning systems, people, and processes on customer engagement strategy.
R e a d m o r e
Jul 6, 2017
IN
Press Releases
Usermind Partners with RelationEdge
We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
R e a d m o r e
Jun 14, 2017
IN
Customer Journey
Four Customer Journeys for Retention and Renewal
With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
R e a d m o r e
Jun 6, 2017
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Usermind
New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery
Introducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
R e a d m o r e
May 31, 2017
IN
Marketing
Our Top Three Takeaways from MarTech 2017 in San Francisco
With over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
R e a d m o r e
Apr 18, 2017
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Press Releases
Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement Hubs
Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
R e a d m o r e
Apr 17, 2017
IN
Customer Journey
How to Manage Customer Journeys
Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
R e a d m o r e
Apr 11, 2017
IN
Press Releases
Usermind Expands its Customer Engagement Hub with New Zendesk Integration
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
R e a d m o r e
Mar 22, 2017
IN
Press Releases
Announcing our Partnership with Harte Hanks Consulting
We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
R e a d m o r e
Feb 27, 2017
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Usermind
Insights from our Q&A with Ben Horowitz and Matt Murphy
Ben Horowitz and Matt Murphy chatted with our team on the current fundraising climate, conquering the competition, and creating a new software category.
R e a d m o r e
Jan 25, 2017
IN
Integration
Why Integration Won't Solve Your Customer Experience Problem
iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
R e a d m o r e
Dec 21, 2016
IN
Customer Experience
Does Your Marketing Pass the Turing Test?
Human mimicry isn't the only way to prove intelligence — but for companies aspiring to win with world-class, data-driven customer experience, it should be a goal.
R e a d m o r e
Dec 6, 2016
IN
Press Releases
Usermind Adds Partner Journey Orchestration Capabilities to Improve Enterprise Partner Retention and Engagement
Usermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.
R e a d m o r e
Dec 5, 2016
IN
Customer Experience
Big Data, Big Brother and the End of Privacy: Three New Rules for Customer Engagement
Just because you can track a customer's every move, should you? Here are the new rules for engaging with customers — without being creepy.
R e a d m o r e
Dec 1, 2016
IN
Awards
Usermind Named a GeekWire Seattle 10 Winner
Usermind is thrilled to be named one of the 10 hottest entrepreneurial ventures in Seattle — and we're in good company!
R e a d m o r e
Dec 1, 2016
IN
CRM
Want to Build a Better Enterprise Customer Experience? Do These Five Things
What are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
R e a d m o r e
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