The Usermind Blog

The combination of Usermind and MarketStar will enable companies to not only improve customer experience but also to drive growth and reduce costs.

To deliver experiences that drive the best business outcomes, organizations are shifting from a channel-based approach to a journey-centric focus.

Usermind’s Experience Orchestration (XO) Platform receives the highest score in the Current Offering category among the 11 vendors evaluated

Tenured financial executive brings 15 years of experience and strong enterprise focus to continue building Usermind’s momentum

Break down the pros and cons of adopting a best-of-breed vs single platform approach to the customer journey technology stack.

Learn how companies are moving from historical Experience Management (XM) to real-time Experience Orchestration (XO) to win and retain more customers.

The age of the brand is over and enterprises are facing new challenges in this digital-first world. Learn more about how to become a CX leader today.

Helping organizations drive measurable results across the full customer life cycle.

Read and listen about how CX leaders are going from journey mapping to Journey Management in this three part series.

The Customer Journey Maturity Curve helps organizations at every stage advance to the next level of customer engagement. Learn more about the 4 essential stages.

Read the best practices for accelerating customer experience initiatives -- from strategy, execution, optimization, and beyond.

Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, today announced an exciting partnership to power customer journeys

This post explores the 3 most common org structures for experience-led enterprises along with their strategic focuses and core competencies.

Companies are placing an emphasis on the customer experiences they’re delivering. Enterprises must adapt to this shift and focus on the customer in order to survive.

The right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.

My take on LeanIn and Usermind's support for women and diversity in business from Silicon Valley to the global stage. Supporting women as leaders will drive growth.

Usermind is excited to Welcome VP of Business Development, Elizabeth Robillard, bringing over 20 years of early-stage startup experience to the leadership team.

3 key ways to stay ahead of the competition as engagement, customer experience and digital transformation are becoming vital for enterprises to survive.

Check out the top three hot topics CX leaders are talking about at the CX Innovation dinner so far!

How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.