The Usermind Blog

The Customer Journey Maturity Curve: Where are you now?

The Customer Journey Maturity Curve: Where are you now?

The Customer Journey Maturity Curve helps organizations at every stage advance to the next level of customer engagement. Learn more about the 4 essential stages.
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Accelerating Your Customer Experience Program: 4 Steps to Success

Accelerating Your Customer Experience Program: 4 Steps to Success

Read the best practices for accelerating customer experience initiatives -- from strategy, execution, optimization, and beyond.
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Elixirr and Usermind partner to help brands get more value from customer experience initiatives

Elixirr and Usermind partner to help brands get more value from customer experience initiatives

Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, today announced an exciting partnership to power customer journeys
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3 Organizational Structures to Consider for Experience-Led Enterprises

3 Organizational Structures to Consider for Experience-Led Enterprises

This post explores the 3 most common org structures for experience-led enterprises along with their strategic focuses and core competencies.
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CX & The Enterprise: Surviving in the 21st Century

CX & The Enterprise: Surviving in the 21st Century

Companies are placing an emphasis on the customer experiences they’re delivering. Enterprises must adapt to this shift and focus on the customer in order to survive.
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Activating your segments in real-time is the path to great customer experiences

Activating your segments in real-time is the path to great customer experiences

The right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.
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My Take: Women as Founders, Disrupting the Norm & Delivering Results

My Take: Women as Founders, Disrupting the Norm & Delivering Results

My take on LeanIn and Usermind's support for women and diversity in business from Silicon Valley to the global stage. Supporting women as leaders will drive growth.
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Welcoming Elizabeth Robillard as our new VP of Business Development

Welcoming Elizabeth Robillard as our new VP of Business Development

Usermind is excited to Welcome VP of Business Development, Elizabeth Robillard, bringing over 20 years of early-stage startup experience to the leadership team.
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3 Key Ways to Stay Competitive while Growing Your Modern CX Org

3 Key Ways to Stay Competitive while Growing Your Modern CX Org

3 key ways to stay ahead of the competition as engagement, customer experience and digital transformation are becoming vital for enterprises to survive.
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3 takeaways from the first two CX Innovators Dinner Series

3 takeaways from the first two CX Innovators Dinner Series

Check out the top three hot topics CX leaders are talking about at the CX Innovation dinner so far!
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Enhancing Customer Journeys with Machine Learning

Enhancing Customer Journeys with Machine Learning

How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.
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EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY's Pacific Northwest Entrepreneur of the Year!
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Usermind Raises $23.5M in Series C Round led by Northgate Capital

Usermind Raises $23.5M in Series C Round led by Northgate Capital

We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
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Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and Intercom

Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and Intercom

Usermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
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Why a 360° Customer View Isn't Enough

Why a 360° Customer View Isn't Enough

Unifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.
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5 Steps to Better B2B Customer Journeys

5 Steps to Better B2B Customer Journeys

Here are the five steps to aligning systems, people, and processes on customer engagement strategy.
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Usermind Partners with RelationEdge

Usermind Partners with RelationEdge

We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
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Four Customer Journeys for Retention and Renewal

Four Customer Journeys for Retention and Renewal

With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery

New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery

Introducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
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Our Top Three Takeaways from MarTech 2017 in San Francisco

Our Top Three Takeaways from MarTech 2017 in San Francisco

With over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
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