The Usermind Blog

Nordic Morning Group Partners Up with Usermind

Nordic Morning Group Partners Up with Usermind

Nordic Morning Group is excited to announce a new partnership with Usermind, creators of the first Experience Orchestration (XO) Platform and Leader in the Forrester
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Usermind Partners with MarketStar to Bring Leading Journey Orchestration Platform to Customer Success Teams

Usermind Partners with MarketStar to Bring Leading Journey Orchestration Platform to Customer Success Teams

The combination of Usermind and MarketStar will enable companies to not only improve customer experience but also to drive growth and reduce costs.
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Megashift from a channel focus to a journey focus

Megashift from a channel focus to a journey focus

To deliver experiences that drive the best business outcomes, organizations are shifting from a channel-based approach to a journey-centric focus.
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Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

Usermind’s Experience Orchestration (XO) Platform receives the highest score in the Current Offering category among the 11 vendors evaluated
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Usermind Names Jessica Lanier Chief Financial Officer

Usermind Names Jessica Lanier Chief Financial Officer

Tenured financial executive brings 15 years of experience and strong enterprise focus to continue building Usermind’s momentum
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The Rise of Best-of-Breed Technology and the Death of Single Platform Vendors

The Rise of Best-of-Breed Technology and the Death of Single Platform Vendors

Break down the pros and cons of adopting a best-of-breed vs single platform approach to the customer journey technology stack.
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Experience Management is No Longer the Pinnacle of Customer Experience

Experience Management is No Longer the Pinnacle of Customer Experience

Learn how companies are moving from historical Experience Management (XM) to real-time Experience Orchestration (XO) to win and retain more customers.
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The Age of the Customer Is Here

The Age of the Customer Is Here

The age of the brand is over and enterprises are facing new challenges in this digital-first world. Learn more about how to become a CX leader today.
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Heart of the Customer and Usermind Partner to Accelerate CX Innovation for Enterprises

Heart of the Customer and Usermind Partner to Accelerate CX Innovation for Enterprises

Helping organizations drive measurable results across the full customer life cycle.
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Introducing our three part CX podcast series with Diane Magers

Introducing our three part CX podcast series with Diane Magers

Read and listen about how CX leaders are going from journey mapping to Journey Management in this three part series.
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The Customer Journey Maturity Curve: Where are you now?

The Customer Journey Maturity Curve: Where are you now?

The Customer Journey Maturity Curve helps organizations at every stage advance to the next level of customer engagement. Learn more about the 4 essential stages.
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Accelerating Your Customer Experience Program: 4 Steps to Success

Accelerating Your Customer Experience Program: 4 Steps to Success

Read the best practices for accelerating customer experience initiatives -- from strategy, execution, optimization, and beyond.
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Elixirr and Usermind partner to help brands get more value from customer experience initiatives

Elixirr and Usermind partner to help brands get more value from customer experience initiatives

Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, today announced an exciting partnership to power customer journeys
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3 Organizational Structures to Consider for Experience-Led Enterprises

3 Organizational Structures to Consider for Experience-Led Enterprises

This post explores the 3 most common org structures for experience-led enterprises along with their strategic focuses and core competencies.
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CX & The Enterprise: Surviving in the 21st Century

CX & The Enterprise: Surviving in the 21st Century

Companies are placing an emphasis on the customer experiences they’re delivering. Enterprises must adapt to this shift and focus on the customer in order to survive.
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Activating your segments in real-time is the path to great customer experiences

Activating your segments in real-time is the path to great customer experiences

The right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.
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My Take: Women as Founders, Disrupting the Norm & Delivering Results

My Take: Women as Founders, Disrupting the Norm & Delivering Results

My take on LeanIn and Usermind's support for women and diversity in business from Silicon Valley to the global stage. Supporting women as leaders will drive growth.
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Welcoming Elizabeth Robillard as our new VP of Business Development

Welcoming Elizabeth Robillard as our new VP of Business Development

Usermind is excited to Welcome VP of Business Development, Elizabeth Robillard, bringing over 20 years of early-stage startup experience to the leadership team.
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3 Key Ways to Stay Competitive while Growing Your Modern CX Org

3 Key Ways to Stay Competitive while Growing Your Modern CX Org

3 key ways to stay ahead of the competition as engagement, customer experience and digital transformation are becoming vital for enterprises to survive.
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3 takeaways from the first two CX Innovators Dinner Series

3 takeaways from the first two CX Innovators Dinner Series

Check out the top three hot topics CX leaders are talking about at the CX Innovation dinner so far!
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