The Usermind Blog

Helping organizations drive measurable results across the full customer life cycle.

Read and listen about how CX leaders are going from journey mapping to Journey Management in this three part series.

The Customer Journey Maturity Curve helps organizations at every stage advance to the next level of customer engagement. Learn more about the 4 essential stages.

Read the best practices for accelerating customer experience initiatives -- from strategy, execution, optimization, and beyond.

Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, today announced an exciting partnership to power customer journeys

This post explores the 3 most common org structures for experience-led enterprises along with their strategic focuses and core competencies.

Companies are placing an emphasis on the customer experiences they’re delivering. Enterprises must adapt to this shift and focus on the customer in order to survive.

The right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.

My take on LeanIn and Usermind's support for women and diversity in business from Silicon Valley to the global stage. Supporting women as leaders will drive growth.

Usermind is excited to Welcome VP of Business Development, Elizabeth Robillard, bringing over 20 years of early-stage startup experience to the leadership team.

3 key ways to stay ahead of the competition as engagement, customer experience and digital transformation are becoming vital for enterprises to survive.

Check out the top three hot topics CX leaders are talking about at the CX Innovation dinner so far!

How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY's Pacific Northwest Entrepreneur of the Year!

We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.

Usermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.

Unifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.

Here are the five steps to aligning systems, people, and processes on customer engagement strategy.

We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.

With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.