The Usermind Blog

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY's Pacific Northwest Entrepreneur of the Year!
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Usermind Raises $23.5M in Series C Round led by Northgate Capital

Usermind Raises $23.5M in Series C Round led by Northgate Capital

We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
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Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and Intercom

Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and Intercom

Usermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
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Enhancing Customer Journeys with Machine Learning

Enhancing Customer Journeys with Machine Learning

How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.
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Why a 360° Customer View Isn't Enough

Why a 360° Customer View Isn't Enough

Unifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.
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5 Steps to Better B2B Customer Journeys

5 Steps to Better B2B Customer Journeys

Here are the five steps to aligning systems, people, and processes on customer engagement strategy.
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Usermind Partners with RelationEdge

Usermind Partners with RelationEdge

We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
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Four Customer Journeys for Retention and Renewal

Four Customer Journeys for Retention and Renewal

With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery

New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery

Introducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
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Our Top Three Takeaways from MarTech 2017 in San Francisco

Our Top Three Takeaways from MarTech 2017 in San Francisco

With over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
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Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement Hubs

Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement Hubs

Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
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How to Manage Customer Journeys

How to Manage Customer Journeys

Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk Integration

Usermind Expands its Customer Engagement Hub with New Zendesk Integration

We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Announcing our Partnership with Harte Hanks Consulting

Announcing our Partnership with Harte Hanks Consulting

We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
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Insights from our Q&A with Ben Horowitz and Matt Murphy

Insights from our Q&A with Ben Horowitz and Matt Murphy

Ben Horowitz and Matt Murphy chatted with our team on the current fundraising climate, conquering the competition, and creating a new software category.
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Why Integration Won't Solve Your Customer Experience Problem

Why Integration Won't Solve Your Customer Experience Problem

iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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Does Your Marketing Pass the Turing Test?

Does Your Marketing Pass the Turing Test?

Human mimicry isn't the only way to prove intelligence — but for companies aspiring to win with world-class, data-driven customer experience, it should be a goal.
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Usermind Adds Partner Journey Orchestration Capabilities to Improve Enterprise Partner Retention and Engagement

Usermind Adds Partner Journey Orchestration Capabilities to Improve Enterprise Partner Retention and Engagement

Usermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.
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Big Data, Big Brother and the End of Privacy: Three New Rules for Customer Engagement

Big Data, Big Brother and the End of Privacy: Three New Rules for Customer Engagement

Just because you can track a customer's every move, should you? Here are the new rules for engaging with customers — without being creepy.
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Usermind Named a GeekWire Seattle 10 Winner

Usermind Named a GeekWire Seattle 10 Winner

Usermind is thrilled to be named one of the 10 hottest entrepreneurial ventures in Seattle — and we're in good company!
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