The Usermind Blog

3 key ways to stay ahead of the competition as engagement, customer experience and digital transformation are becoming vital for enterprises to survive.

Check out the top three hot topics CX leaders are talking about at the CX Innovation dinner so far!

How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY's Pacific Northwest Entrepreneur of the Year!

We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.

Usermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.

Unifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.

Here are the five steps to aligning systems, people, and processes on customer engagement strategy.

We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.

With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.

Introducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.

With over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.

Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.

Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.

We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.

We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.

Ben Horowitz and Matt Murphy chatted with our team on the current fundraising climate, conquering the competition, and creating a new software category.

iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?

Human mimicry isn't the only way to prove intelligence — but for companies aspiring to win with world-class, data-driven customer experience, it should be a goal.

Usermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.