Usermind | About the team

About Us

We believe companies should know exactly where customers are in their journey, when things go wrongand proactively guide customers to prevent negative experiences. We built the first real-time Experience Orchestration (XO) Platform to make this possible for even the biggest companies without being held back by legacy technology or organizational complexity.

We work with leading enterprises across industries to create customer relationships that are happier, more loyal and more profitable. Experience is the new product, and Usermind's XO Platform improves the ability for complex enterprises to compete in today’s hyper-competitive market where customer experience is king.

Usermind is made up of incredible people building a powerful platform. We are excited to partner with Silicon Valley’s best VC firms to transform the way the most innovative enterprises interact with their customers.

Leadership

Michel Feaster

Co-Founder and CEO

BIO

Michel is the co-founder and CEO of Usermind, responsible for company vision, strategic direction, planning, and execution. Michel’s enterprise software career spans almost 20 years with roles in sales, product, strategic marketing, and general management. Before founding Usermind, Michel was VP of products at Apptio, where she drove product strategy, defined the category and discipline of Technology Business Management, and helped grow the company from 30 to almost 400 employees.

Jessica Lanier

CFO

BIO

Jessica leads the finance, HR and legal functions at Usermind. Prior to joining Usermind, Jessica was co-founder and CFO of Tonic Health, a venture backed enterprise software platform (acquired by R1, NASDAQ: RCM), and prior to that the co-founder and CFO of Chatter, one of the top market research companies for the videogame and entertainment industries (acquired by Coherency).

Derek Yammarino

VP of Global Sales

BIO

As Global Sales Vice President, Derek leads the Commercial aspects of the business. For the past 20 years Derek has lead teams at companies like Oracle, Yammer (acquired by Microsoft for $1.2B) and New Relic (successful IPO in 2014). Prior to Usermind, Derek was the Vice President of Sales at Signals Analytics where he built out the global sales and go-to-market functions. Derek has extensive experience with hyper-growth early stage pre-IPO technology companies and large multi-national organizations.

Saurabh Shah

Vice President of Customer Success

BIO

As Vice President of Customer Success, Saurabh leads the technical sales & customer onboarding and adoption aspects of the business. For the past 20+ years Saurabh has led teams at companies like HP Software, Opsware (acquired by HP), and Apptio (successful IPO in 2016). Prior to Usermind, Saurabh held senior level positions building out teams in Customer Success, Solutions Consulting, and Professional Services at early stage companies including Synthesio, RedeApp, and Suplari. Saurabh has extensive experience with scaling early stage pre-IPO technology companies and selling, implementing solutions, and driving adoption for large multinational customers.

Chris Maconi

VP of Product

BIO

As VP of Product, Chris leads product strategy and execution. Before Usermind, Chris spent over 10 years at DatStat serving in various roles including Chief Product Officer and VP of Engineering. Prior, he was CTO of Wingman Mobile and Electronic Evidence Discovery.

Vishnu Vettrivel

VP of Engineering

BIO

Vishnu leads engineering, operations, and information security for Usermind. Prior to Usermind he spent 5 years as the engineering director at Atigeo. Previously he worked at Voicebox as Director of Data and PayPal as a Staff Engineer. Vishnu has a M.S. in Software Engineering from Carnegie Melon University.

Bryant Hoopes

Vice President of Customer Success

BIO

Bryant leads the customer success organization at Usermind which includes deployment, support, enablement, and long-term customer strategy. He is an accomplished leader in the digital analytics and personalization space. Bryant led the North American Analytics & Personalization practice at Adobe, led many enterprise digital transformation initiatives, and deep expertise in mar-tech strategy spanning 20 years.

Drew Lewis

VP Go-to-Market & Partnerships

BIO

Drew leads Partnerships, Marketing, and Sales Development at Usermind. Prior to Usermind, Drew was the Co-Founder & CEO of Clothbound, an online labor marketplace for the hospitality and restaurant industry. Previously, he was on the founding team and led product management and product marketing at Leaf, including the development and go-to-market of their cloud point-of-sale, payment, and business analytics platform, before its eventual acquisition by Heartland Payment Systems in 2014.

Board

Ben Horowitz

Board Member, Co-Founder and Partner at Andreessen Horowitz

BIO

Ben Horowitz is a co-founder and partner at venture capital firm Andreessen Horowitz. Prior to a16z, Ben was co-founder and CEO of Opsware (formerly Loudcloud, acquired by HP in 2007 for $1.6 billion), and was appointed vice president and general manager of business technology optimization for software at HP. He serves on the board of many companies, including Foursquare, Jawbone, Lytro, Magnet, Okta, Genius, and Tidemark. Ben also pens his own blog, bhorowitz.com, where he covers everything from how CEOs should hire executives to how to minimize politics in your company.

Matt Murphy

Managing Director at Menlo Ventures, Partner Emeritus at Kleiner Perkins Caulfield & Byers

BIO

Matt Murphy joined Menlo Ventures in 2015 as a Managing Director. He focuses on multi-stage investments across enterprise infrastructure and mobile-first applications. Matt is a director of or works closely with the management teams of AppDynamics, Drawbridge, Egnyte, Insidesales.com, InstartLogic, PernixData, Puppet Labs, SessionM, Shazam, and Simplivity. Previously, Matt was a General Partner at Kleiner Perkins Caufield & Byers for over 15 years. In addition to these investments, he was an observer at Google, launched the iFund in ’08 (a collaborative initiative with Apple to build the defining applications on the iOS platform), and led KPCB’s investments in AutoNavi and Aerohive Networks.

Thorsten Claus

Partner, Northgate Capital

BIO

Thorsten serves as a Partner in Northgate’s San Francisco, USA office. He has experience in both venture capital investing and executive operational roles. Prior to Northgate, he was Principal at Next World Capital (NWC), an expansion-stage venture capital firm in San Francisco, focusing on investments in the areas of Big Data, Cybersecurity, and Enterprise Software. Before NWC, he was a Senior Investment Manager with T-Venture, the venture capital arm of Deutsche Telekom with over 1BN USD AUM, in the Silicon Valley. Before T-Venture, Mr. Claus led large-scale IT infrastructure and digital transformation projects for international fixed, mobile, and cloud communication service providers.

Laurel Buckner

Managing Director at WestRiver Group

BIO

Laurel Buckner co-leads the West River Group Pacific Northwest Fund and serves on the Board of TeraGo (TSX:TGO) in Toronto, Canada. Before WRG, Laurel was Senior Vice President, Managing Director of ATN Ventures, where she focused on value creation through investments in new technologies and business models that benefited ATN’s operating subsidiaries in the US and abroad. Before founding ATN Ventures, Laurel created and ran GCI’s corporate venture fund and was on the Board of the Blue Box Group (sold to IBM); Telesphere, (sold to Vonage); and ZipWhip.

We believe in better customer experiences

We built the first real-time XO Platform to get you there

About Us

Leadership

Michel Feaster

Co-Founder and CEO

Jessica Lanier

CFO

Derek Yammarino

VP of Global Sales

Saurabh Shah

Vice President of Customer Success

Chris Maconi

VP of Product

Vishnu Vettrivel

VP of Engineering

Bryant Hoopes

Vice President of Customer Success

Drew Lewis

VP Go-to-Market & Partnerships

Board

Ben Horowitz

Board Member, Co-Founder and Partner at Andreessen Horowitz

Matt Murphy

Managing Director at Menlo Ventures, Partner Emeritus at Kleiner Perkins Caulfield & Byers

Thorsten Claus

Partner, Northgate Capital

Laurel Buckner

Managing Director at WestRiver Group

Investors

Sound interesting? We’re hiring!

Products

Solutions

PARTNERS

Resources

Company

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Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020