We believe in better customer experiences

We built the first real-time XO Platform to get you there

About Us

We believe companies should know exactly where customers are in their journey, when things go wrongand proactively guide customers to prevent negative experiences. We built the first real-time Experience Orchestration (XO) Platform to make this possible for even the biggest companies without being held back by legacy technology or organizational complexity.

We work with leading enterprises across industries to create customer relationships that are happier, more loyal and more profitable. Experience is the new product, and Usermind's XO Platform improves the ability for complex enterprises to compete in today’s hyper-competitive market where customer experience is king.

Usermind is made up of incredible people building a powerful platform. We are excited to partner with Silicon Valley’s best VC firms to transform the way the most innovative enterprises interact with their customers.


Michel Feaster

Co-Founder and CEO

Jessica Lanier


Derek Yammarino

VP of Global Sales

Saurabh Shah

Vice President of Customer Success

Chris Maconi

VP of Product

Vishnu Vettrivel

VP of Engineering

Bryant Hoopes

Vice President of Customer Success

Drew Lewis

VP Go-to-Market & Partnerships


Ben Horowitz

Board Member, Co-Founder and Partner at Andreessen Horowitz

Matt Murphy

Managing Director at Menlo Ventures, Partner Emeritus at Kleiner Perkins Caulfield & Byers

Thorsten Claus

Partner, Northgate Capital

Laurel Buckner

Managing Director at WestRiver Group


Sound interesting? We’re hiring!

We can’t do it alone and are looking for amazing people to join our team.

View Job Openings

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