Our story at Usermind

A great CEO I know once said to me that a CEO has two jobs: to make customers' lives better by delivering value and to develop and improve the lives of their team.

That’s what we're all about at Usermind. We're building a company we love, where people can find deep creative satisfaction. We want to build enterprise software that doesn’t just work — it actually delights the user. We want to dent the universe with daring ideas, and the measure of our success is whether our innovation makes our customers' daily lives better.

History has shown that building a passionate culture and beloved products lays the foundation for an enduring and successful company.

If we do that, we will have done well.

Michel Feaster, CEO & Co-Founder
CEO Signature

Company Leadership

Michel Feaster

Michel Feaster

Co-Founder and CEO
Michel is the co-founder and CEO of Usermind, responsible for company vision, strategic direction, planning, and execution. Michel’s enterprise software career spans almost 20 years with roles in sales, product, strategic marketing, and general management. Before founding Usermind, Michel was VP of products at Apptio, where she drove product strategy, defined the category and discipline of Technology Business Management, and helped grow the company from 30 to almost 400 employees.
Loreen Milbrath

Loreen Milbrath

Chief Financial Officer
As CFO, Loreen brings deep experience building financial, legal, and physical infrastructure for rapid growth to Usermind. Prior to Usermind, she served as CFO of Swype, where she directed finance, human resources, facilities, and corporate governance, from day one through shipping 100 million software units and the sale of the company to Nuance Communications. Previously, Milbrath co-founded Melodeo and served as VP of Finance at Tegic Communications, where she built the finance organization and led an acquisition by AOL.
Ted Bardusch

Ted Bardusch

Chief Information Security Officer
As chief information security officer (CISO), Ted is responsible for all aspects of security and compliance for Usermind. Ted started out as a software developer then engineering team leader, never getting far from his passion for Information Security. After writing his own firewall a couple of times and winning CTF contests, his focus on security now provides Usermind’s customers with the comfort of knowing our systems are safe for holding their data. Recently, Ted brought about the work to obtain Usermind’s SOC2 Type II attestation in three areas with no exceptions noted. Ted also serves on the board of Ada Developers’ Academy, where he contributes to addressing the gender gap in software development. And he's a consummate geek.
Arun Theivendirarajah

Arun Theivendirarajah

VP of Product
As VP of Product, Arun leads product strategy and execution. Prior to Usermind, he was the head of product management at RichRelevance, growing the product from a single-point solution serving a few clients to a portfolio of solutions that personalize the shopping experience for over 250 global retailers, including OfficeDepot, Tesco, and Nordstrom. Previously, he led development of website personalization and content delivery platforms at Amazon.
Sameer Phatarpekar

Sameer Phatarpekar

VP of Customer Success
Sameer leads Customer Success at Usermind, where he is responsible for helping customers achieve measurable business value with the platform. Prior to Usermind, he spent the last five years at NetSuite, where he grew the worldwide technical services organization from 20 consultants to over 250, and revenues 45% year over year, from $4m to $35m. At NetSuite, he brought to market several groundbreaking service offerings, including conceptualizing and building out productized service solutions. Previously, he spent 10 years at Oracle in a variety of roles, starting in engineering and then product strategy, where he was one of the founding members of the team that built Oracle's Application Integration Architecture. With 20 years of experience in the enterprise technology industry, he is a thought leader and regular speaker at industry events.
Drew Lewis

Drew Lewis

Head of Marketing and Field Operations
Drew leads Marketing and Field Operations at Usermind. Prior to Usermind, Drew was the Co-Founder & CEO of Clothbound, an online labor marketplace for the hospitality and restaurant industry. Previously, he was on the founding team and led product management and product marketing at Leaf, including the development and go-to-market of their cloud point-of-sale, payment, and business analytics platform, before its eventual acquisition by Heartland Payment Systems in 2014.

Board members

Ben Horowitz

Ben Horowitz

Board Member, Co-Founder and Partner at Andreessen Horowitz
Ben Horowitz is a co-founder and partner at venture capital firm Andreessen Horowitz. Prior to a16z, Ben was co-founder and CEO of Opsware (formerly Loudcloud, acquired by HP in 2007 for $1.6 billion), and was appointed vice president and general manager of business technology optimization for software at HP. He serves on the board of many companies, including Foursquare, Jawbone, Lytro, Magnet, Okta, Genius, and Tidemark. Ben also pens his own blog, bhorowitz.com, where he covers everything from how CEOs should hire executives to how to minimize politics in your company.
Matt Murphy

Matt Murphy

Managing Director at Menlo Ventures, Partner Emeritus at Kleiner Perkins Caulfield & Byers
Matt Murphy joined Menlo Ventures in 2015 as a Managing Director. He focuses on multi-stage investments across enterprise infrastructure and mobile-first applications. Matt is a director of or works closely with the management teams of AppDynamics, Drawbridge, Egnyte, Insidesales.com, InstartLogic, PernixData, Puppet Labs, SessionM, Shazam, and Simplivity. Previously, Matt was a General Partner at Kleiner Perkins Caufield & Byers for over 15 years. In addition to these investments, he was an observer at Google, launched the iFund in ’08 (a collaborative initiative with Apple to build the defining applications on the iOS platform), and led KPCB’s investments in AutoNavi and Aerohive Networks.
Hosein Khajeh-Hosseiny

Hosein Khajeh-Hosseiny

Managing General Partner & CEO of Northgate Capital
Hosein Khajeh-Hosseiny has served on the advisory boards of several firms based in the United States, Europe, India, and China. In addition to his role at Northgate, he currently serves as a Senior Advisor to McKinsey & Company on innovation, growth, and venture capital and private equity investing. He’s also a member of the McKinsey Advisory Council on New Ventures. Prior to Northgate, Hosein served as Head of Global Private Equity Investments at the McKinsey Investment Office. Hosein holds a PhD in Applied Mathematics and Econometrics from the University of Cambridge, England.

Investors

Andreessen Horowitz

Andreessen Horowitz

Andreessen Horowitz is a stage-agnostic venture capital firm that provides seed, venture, and growth-stage funding to the best new technology companies. Founded by Marc Andreessen and Ben Horowitz, Andreessen Horowitz helps entrepreneurs become successful CEOs and build important and enduring companies. Among its 60 investments are Facebook, Foursquare, Okta, Box, Skype, Twitter, Nicira, and Instagram.

CRV

CRV

CRV (formerly Charles River Ventures) is an early-stage venture capital firm that takes a value-added, hands-on approach to support its portfolio companies. CRV is dedicated to helping exceptional entrepreneurs turn their ideas into the next category leaders in high-growth technology and media sectors. Among its investments are Yammer, Zendesk, Twitter, Netezza, OneLogin, and Intellectual Ventures.

Menlo Ventures

Menlo Ventures

Menlo Ventures provides capital for seed through growth technology companies in the consumer and enterprise sectors. Founded in 1976, Menlo’s portfolio includes 70 public companies and over one hundred mergers and acquisitions. Throughout the firm's history, their deep network of portfolio entrepreneurs, angels, and advisors have been a key resource made available to all of the Menlo family of investments.

Northgate Capital

Northgate Capital

Northgate Capital, founded in 2000, manages approximately $4.9B in venture capital and private equity. Northgate takes a partnership approach to supporting the rapid growth of smart, daring, and resilient companies looking to build global platforms. They work closely with strategic partners committed to growth, staying ahead, and scaling the potential of disruptive innovations. Since inception, Northgate has a demonstrated track record of delivering outperforming returns to its investors.

SV Angel

SV Angel

SV Angel is a San Francisco-based angel firm founded by investors Ron Conway and David Lee. SV Angel provides capital investments to early-stage companies focused on the internet, eCommerce, and information technology markets.