Providing consumers with successful experiences on digital channels has always been a priority in financial services, but in today's climate, it's a necessity.
COVID-19 has put in motion a once-in-a-lifetime shift to digital channels -- but with that there are challenges. In this webinar, Michel Feaster, Co-founder and CEO of Usermind, dives into the customer journeys that matter most in a digital-only world and explains how leaders in financial services are transforming them to generate loyalty, reduce cost, and win customers.
In this webinar, you will learn about:
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Learn how Journey Mapping and Orchestration can work together to optimize the onboarding journey and lead to account holder loyalty and ongoing ROI
CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.
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