Providing consumers with successful experiences on digital channels has always been a priority in financial services, but in today's climate, it's a necessity.
COVID-19 has put in motion a once-in-a-lifetime shift to digital channels -- but with that there are challenges. In this webinar, Michel Feaster, Co-founder and CEO of Usermind, dives into the customer journeys that matter most in a digital-only world and explains how leaders in financial services are transforming them to generate loyalty, reduce cost, and win customers.
In this webinar, you will learn about:
Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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