on-demand webinar

The Journeys that Matter and How to Transform Them in a Digitally Accelerated World

Providing consumers with successful experiences on digital channels has always been a priority in financial services, but in today's climate, it's a necessity.

COVID-19 has put in motion a once-in-a-lifetime shift to digital channels -- but with that there are challenges. In this webinar, Michel Feaster, Co-founder and CEO of Usermind, dives into the customer journeys that matter most in a digital-only world and explains how leaders in financial services are transforming them to generate loyalty, reduce cost, and win customers.

In this webinar, you will learn about:

  • Where to get started and how to compete in today's market
  • The three journeys that will drive the most customer and business value
  • The new capabilities businesses require to enable journey-centric transformation
  • A practical journey example and overview

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