on-demand webinar

How UnitedHealthcare’s Journey-Centered Model Drives Customer and Business Impact

Leading organizations are going all-in on journeys to drive business and customer impact. Listen to Jean Machart, VP of Digital at UnitedHealthcare talk about her approach to leveraging a journey-centered operating model and Usermind’s Experience Orchestration (XO) technology platform to develop an impact-driven CX organization.

In this webinar, you will learn about:

  • UHC’s approach to journeys and key measures of success
  • Challenges and lessons learned for operationalizing journeys in a large enterprise
  • The technology capabilities to required to avoid a ‘hope’ strategy
  • A practical journey example and overview

You May Also Like...

Report

Report: The 2020 Journey Maturity Survey

Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and

Read the Report >>
Report

Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>
Whitepaper

Journey Mapping + Orchestration = Money in (and for) the Bank

Learn how Journey Mapping and Orchestration can work together to optimize the onboarding journey and lead to account holder loyalty and ongoing ROI

Read the Whitepaper >>

Want to take control of your customer journey?

REQUEST DEMO

© 2013-2020 Usermind, Inc. All Rights Reserved   |  Terms of Use   |   Privacy