Customer journeys are top of mind for many organizations, but journey mapping initiatives often fall short of driving meaningful business impact. In this webinar, Megan Burns, Founder and CEO of Experience Enterprises, and Arun Theivendirarajah, VP of Product at Usermind, partner to share their perspective on how to move from just mapping journeys to fully operationalizing journeys within your organization.
In this webinar, you will learn about:
Megan Burns
Experience Enterprises
Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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