watch on-demand

How UnitedHealthcare’s Journey-Centered Model Drives Customer and Business Impact

What’s Inside

Leading organizations are going all-in on journeys to drive business and customer impact. Listen to Jean Machart, VP of Digital at UnitedHealthcare talk about her approach to leveraging a journey-centered operating model and Usermind’s Experience Orchestration (XO) technology platform to develop an impact-driven CX organization.

In this webinar, you will learn about:

  • UHC’s approach to journeys and key measures of success
  • Challenges and lessons learned for operationalizing journeys in a large enterprise
  • The technology capabilities to required to avoid a ‘hope’ strategy
  • A practical journey example and overview

Thank you for downloading!

Check your inbox for a link to the content.

Privacy Policy

You May Also Like...


Usermind Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>

Journey Mapping + Orchestration = Money in (and for) the Bank

Learn how Journey Mapping and Orchestration can work together to optimize the onboarding journey and lead to account holder loyalty and ongoing ROI

Read the Whitepaper >>

Experience Orchestration: Exceeding Customer Expectations in the Age of the Customer

CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.

Read the Whitepaper >>

Want to take control of your customer journey?


© 2013-2020 Usermind, Inc. All Rights Reserved   |  Terms of Use   |   Privacy