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How UnitedHealthcare’s Journey-Centered Model Drives Customer and Business Impact

What’s Inside

Leading organizations are going all-in on journeys to drive business and customer impact. Listen to Jean Machart, VP of Digital at UnitedHealthcare talk about her approach to leveraging a journey-centered operating model and Usermind’s Experience Orchestration (XO) technology platform to develop an impact-driven CX organization.

In this webinar, you will learn about:

  • UHC’s approach to journeys and key measures of success
  • Challenges and lessons learned for operationalizing journeys in a large enterprise
  • The technology capabilities to required to avoid a ‘hope’ strategy
  • A practical journey example and overview

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