on-demand webinar

Reimagining the Customer Experience through Journey Orchestration

Reimagining the Customer Experience through Journey Orchestration

Join Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind, to learn how to strategically leverage data to transform the customer journey.

In this webinar, you will learn about:

  • How to change and improve the customer journey across multiple channels by leveraging real-time analytics
  • Why now is the most crucial time to consider synergies between the employee or agent experience and the customer experience
  • The most common mistakes customers face as they are trying to improve their customer journey

Meet the Speakers

Michel Feaster
Founder & CEO of Usermind

Rowan Trollope
‍CEO of Five9

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