Ever changing customer needs have led us to the CX Wave 4 that is focused on providing “more” - more ROI, more transformation, more audiences, and more data driven and impactful experiences. In this webinar Michel Feaster, CEO of Usermind partnered with other Wave 4 leaders from McorpCX, Cisco and Sykes Digital to share what this new wave of CX looks like and what can you do to be able to anticipate customer expectations while excelling at customer-led transformation.
Check your inbox for a link to the content.
Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
© 2013-2020 Usermind, Inc. All Rights Reserved | Terms of Use | Privacy