Usermind
Enhancing Customer Journeys with Machine LearningHow do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.
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EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest regionUsermind CEO & Co-Founder Michel Feaster is a finalist for EY's Pacific Northwest Entrepreneur of the Year!
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Usermind Raises $23.5M in Series C Round led by Northgate CapitalWe're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
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Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and IntercomUsermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
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Four Customer Journeys for Retention and RenewalWith the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQueryIntroducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
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How to Manage Customer JourneysStrategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk IntegrationWe now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Announcing our Partnership with Harte Hanks ConsultingWe've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
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Insights from our Q&A with Ben Horowitz and Matt MurphyBen Horowitz and Matt Murphy chatted with our team on the current fundraising climate, conquering the competition, and creating a new software category.
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Usermind Adds Partner Journey Orchestration Capabilities to Improve Enterprise Partner Retention and EngagementUsermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.
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Want to Build a Better Enterprise Customer Experience? Do These Five ThingsWhat are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
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Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated SuiteSuite from a single vendor, or kludge of best-of-breed apps? With Usermind, you don't have to choose between great capabilities and great integration.
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Improve End-to-End Customer Experience with our Desk.com IntegrationWant to know what your customer is experiencing, before they reach out with an issue? What if you could use other data to create a support ticket on their behalf?
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Usermind Appoints Arun Theivendirarajah as VP of ProductWe have a new VP of Product! And he's kind of a badass.
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Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift IntegrationSo you have customer data in a warehouse or database. Here's how to connect it to other systems, so you can orchestrate better CX — without code or queries.
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Product Release: New Zuora Integration Features in UsermindUpdate! It's now even easier to build complex customer journeys using signals and data from Zuora — including pushing Salesforce account data to a Zuora account.
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Add Value to Your Marketing Automation with our Marketo IntegrationWant to deliver a better customer experience? Start by connecting your automation platform, CRM, analytics, and other data to orchestrate better journeys.
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What We Talk About When We Talk About BizOps If business operations is the execution of your business plan, BizOps is the digital transformation of your business plan.
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Using Data Relationships to Generate Big InsightWhy is it so hard to get value out of big data? Maybe you just haven't found the right relationship(s) yet! Here's how we consolidate business operations data.
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Why Entity Mapping is Critical for Account-Based MarketingABM is a vital component of marketing maturity. And it's really hard to do well without clearly defined entity mapping across your CRM, analytics, and other systems.
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Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)Completely connect Zuora: Data from your billing system can now drive automation in your marketing communications, CRM, help desk, and other systems.
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Introducing Usermind’s Pardot IntegrationWith Usermind, you can map data and build customer journeys from Pardot to any connected system, and use triggers in other systems to create action in Pardot.
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Usermind Expands Executive Team Following $14.5M in FundingWe're thrilled to welcome three industry veterans to our executive team: Forrest Hobbs, Loreen Milbrath, and Zohar Gillai.
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Introducing Usermind, the Orchestration Platform for BizOpsWe've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.
R e a d m o r eUsermind Introduces First Technology Solution for Customer Journey AutomationIntroducing Usermind, the first BizOps platform. With Usermind, you can automate end-to-end processes across applications and unify data in one place.
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Usermind Raises $14.5 Million to Launch the First Platform for BizOpsUsermind's $14.5 million Series B was led by Menlo Ventures, with participation from Andreessen Horowitz and CRV.
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Usermind Launch Signals the Beginning of the BizOps EraMost companies can't adopt BizOps practices because of the development investment required. Usermind is the first platform for orchestrating business operations.
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The Robot Uprising: Working Remotely at UsermindWe love the flexibility of working remotely. Here are the tools we use to stay productive when we need to work from a galaxy far, far away (or just from home.)
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Usermind Featured by Started.in Seattle as Startup of the WeekCo-founder and CEO Michel talks hiring, retaining talent, and building our company's foundation.
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Usermind Closes $7.6 Million in Series A Funding Led by Andreessen HorowitzUsermind's $7.6 million Series A was led by Andreessen Horowitz, with participation from Charles River Ventures and SV Angel.
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