Activating your segments in real-time is the path to great customer experiencesThe right message, at the right time, to the right audience is key for loyalty marketers. The way to effectively deliver that is through real-time segmentation.
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Enhancing Customer Journeys with Machine LearningHow do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.
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Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and IntercomUsermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
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Why a 360° Customer View Isn't EnoughUnifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.
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Four Customer Journeys for Retention and RenewalWith the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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Our Top Three Takeaways from MarTech 2017 in San FranciscoWith over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
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Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement HubsLearn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
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How to Manage Customer JourneysStrategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk IntegrationWe now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Why Integration Won't Solve Your Customer Experience ProblemiPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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Does Your Marketing Pass the Turing Test?Human mimicry isn't the only way to prove intelligence — but for companies aspiring to win with world-class, data-driven customer experience, it should be a goal.
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Want to Build a Better Enterprise Customer Experience? Do These Five ThingsWhat are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
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Improve End-to-End Customer Experience with our Desk.com IntegrationWant to know what your customer is experiencing, before they reach out with an issue? What if you could use other data to create a support ticket on their behalf?
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Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift IntegrationSo you have customer data in a warehouse or database. Here's how to connect it to other systems, so you can orchestrate better CX — without code or queries.
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Behavior-Driven Personalization with Usermind's Mixpanel IntegrationYour customers aren't segments — they're people! Start building better experiences for them, based on real-time product analytics.
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Dear [First_Name], There's a Better Way to do PersonalizationThink that inserting stale data like someone's name and company make your emails more relevant? Think again.
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