Customer Journey

Usermind Raises $23.5M in Series C Round led by Northgate CapitalUsermind Raises $23.5M in Series C Round led by Northgate Capital
We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
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Usermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and IntercomUsermind Integrates with Strikedeck, Drupal, GoToWebinar, Tito, Kapost, Uberflip, and Intercom
Usermind instantly connects all of your systems and data. Check out our newest integrations: Strikedeck, Drupal, Tito, GoToWebinar, Kapost, Uberflip, and Intercom.
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Enhancing Customer Journeys with Machine LearningEnhancing Customer Journeys with Machine Learning
How do you use historical knowledge of your customer, real-time data, and machine learning to drive better customer engagement? See how Usermind helps you deploy ML.
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Why a 360° Customer View Isn't EnoughWhy a 360° Customer View Isn't Enough
Unifying all your customer data in a Customer Data Platform (CDP) is an excellent start. But most CDPs don’t deliver real data-driven customer engagement.
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5 Steps to Better B2B Customer Journeys5 Steps to Better B2B Customer Journeys
Here are the five steps to aligning systems, people, and processes on customer engagement strategy.
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Usermind Partners with RelationEdgeUsermind Partners with RelationEdge
We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
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Four Customer Journeys for Retention and RenewalFour Customer Journeys for Retention and Renewal
With the massive shift to subscription business models, managing customer journeys for retention and renewal is more essential than ever. Here's Usermind's approach.
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New Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQueryNew Integrations in Usermind: Microsoft Dynamics 365, Google Analytics, and Google BigQuery
Introducing our three newest integrations. Connect customer data and orchestrate journeys in Microsoft Dynamics 365, Google Analytics, and Google BigQuery.
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Our Top Three Takeaways from MarTech 2017 in San FranciscoOur Top Three Takeaways from MarTech 2017 in San Francisco
With over 5,000 technology vendors in the MarTech space, choosing the right stack is a challenge. Here are our takeaways from this year's MarTech Conference.
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Ovum Positions Usermind as “Rising Star” in Enterprise Customer Engagement HubsOvum Positions Usermind as “Rising Star” in Enterprise Customer Engagement Hubs
Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
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How to Manage Customer JourneysHow to Manage Customer Journeys
Strategic customer journey management is essential for managing customer relationships. Here are the best practices for planning and building omnichannel journeys.
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Usermind Expands its Customer Engagement Hub with New Zendesk IntegrationUsermind Expands its Customer Engagement Hub with New Zendesk Integration
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
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Announcing our Partnership with Harte Hanks ConsultingAnnouncing our Partnership with Harte Hanks Consulting
We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
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Why Integration Won't Solve Your Customer Experience ProblemWhy Integration Won't Solve Your Customer Experience Problem
iPaaS is solving part of a big challenge faced by most enterprises — unifying customer data to drive better CX. But how do you turn that data into action?
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Does Your Marketing Pass the Turing Test?Does Your Marketing Pass the Turing Test?
Human mimicry isn't the only way to prove intelligence — but for companies aspiring to win with world-class, data-driven customer experience, it should be a goal.
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Big Data, Big Brother and the End of Privacy: Three New Rules for Customer EngagementBig Data, Big Brother and the End of Privacy: Three New Rules for Customer Engagement
Just because you can track a customer's every move, should you? Here are the new rules for engaging with customers — without being creepy.
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Want to Build a Better Enterprise Customer Experience? Do These Five ThingsWant to Build a Better Enterprise Customer Experience? Do These Five Things
What are the most common barriers to delivering a stellar customer experience? Find out how CRM systems, ownership, and strategy impact customer satisfaction.
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Why You Don't Have to Choose Between Best-of-Breed Apps or an Integrated SuiteWhy You Don't Have to Choose Between Best-of-Breed Apps or an Integrated Suite
Suite from a single vendor, or kludge of best-of-breed apps? With Usermind, you don't have to choose between great capabilities and great integration.
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Improve End-to-End Customer Experience with our Desk.com IntegrationImprove End-to-End Customer Experience with our Desk.com Integration
Want to know what your customer is experiencing, before they reach out with an issue? What if you could use other data to create a support ticket on their behalf?
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How to Tell if You're a CRO or a VP of SalesHow to Tell if You're a CRO or a VP of Sales
Just who is a Chief Revenue Officer, and what should he or she be doing? Here's a framework for a CRO's accountability for cross-functional initiatives.
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Bring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift IntegrationBring Contextual Data to the Full Customer Lifecycle with our Amazon Redshift Integration
So you have customer data in a warehouse or database. Here's how to connect it to other systems, so you can orchestrate better CX — without code or queries.
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Usermind Announces New Marketo Integration for Customer Journey Orchestration and LaunchPoint® PartnershipUsermind Announces New Marketo Integration for Customer Journey Orchestration and LaunchPoint® Partnership
Today, we're announcing our LaunchPoint partnership with Marketo, and some powerful updates to our Marketo integration.
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Product Release: New Zuora Integration Features in UsermindProduct Release: New Zuora Integration Features in Usermind
Update! It's now even easier to build complex customer journeys using signals and data from Zuora — including pushing Salesforce account data to a Zuora account.
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Mandrill + Usermind: How to Trigger Transactional Emails, Without CodingMandrill + Usermind: How to Trigger Transactional Emails, Without Coding
Across the board, transactional emails perform better than bulk blasts. Here's how to iterate on new transactional emails, without bogging down your engineers.
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Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t)Three Reasons Why Most CRM Initiatives Fizzle (And One Reason Why Some Don’t)
Most enterprises will spend more on customer experience this year, but will still fail to affect their business goals with their CRM. Here's why.
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Add Value to Your Marketing Automation with our Marketo IntegrationAdd Value to Your Marketing Automation with our Marketo Integration
Want to deliver a better customer experience? Start by connecting your automation platform, CRM, analytics, and other data to orchestrate better journeys.
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What We Talk About When We Talk About BizOps What We Talk About When We Talk About BizOps
If business operations is the execution of your business plan, BizOps is the digital transformation of your business plan.
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Integrating Oracle Eloqua for Full Customer Lifecycle AutomationIntegrating Oracle Eloqua for Full Customer Lifecycle Automation
Marketing automation is a game-changer for digital operations. With Usermind, you can extend automation and unify data throughout your full customer lifecycle.
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Behavior-Driven Personalization with Usermind's Mixpanel IntegrationBehavior-Driven Personalization with Usermind's Mixpanel Integration
Your customers aren't segments — they're people! Start building better experiences for them, based on real-time product analytics.
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Why Entity Mapping is Critical for Account-Based MarketingWhy Entity Mapping is Critical for Account-Based Marketing
ABM is a vital component of marketing maturity. And it's really hard to do well without clearly defined entity mapping across your CRM, analytics, and other systems.
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Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)Integrating Zuora with Salesforce (and the Rest of Your Technology Stack)
Completely connect Zuora: Data from your billing system can now drive automation in your marketing communications, CRM, help desk, and other systems.
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Dear [First_Name], There's a Better Way to do PersonalizationDear [First_Name], There's a Better Way to do Personalization
Think that inserting stale data like someone's name and company make your emails more relevant? Think again.
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Introducing Usermind, the Orchestration Platform for BizOpsIntroducing Usermind, the Orchestration Platform for BizOps
We've launched our product! Usermind is the first unified platform for orchestrating business operations across apps, data structures, and teams.
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Usermind Introduces First Technology Solution for Customer Journey AutomationUsermind Introduces First Technology Solution for Customer Journey Automation
Introducing Usermind, the first BizOps platform. With Usermind, you can automate end-to-end processes across applications and unify data in one place.
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Usermind Raises $14.5 Million to Launch the First Platform for BizOpsUsermind Raises $14.5 Million to Launch the First Platform for BizOps
Usermind's $14.5 million Series B was led by Menlo Ventures, with participation from Andreessen Horowitz and CRV.
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Optimizing Customer Experience: Why Mapping your Customer Journey isn’t EnoughOptimizing Customer Experience: Why Mapping your Customer Journey isn’t Enough
Customer journey maps shouldn't live in a marketing doc. Here are the four things you need to implement and orchestrate the customer journey.
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