Usermind for Orders & Supply Chain

Gain transparency and control over your end-to-end order lifecycle. Deliver world-class customer and partner experiences.

The Orders & Supply Chain Challenge

The Usermind Solution: Customer Context

Benefits

Increased operational efficiency
Faster order fulfillment
Higher customer & partner satisfaction
Increased order visibility
Higher customer lifetime value
Rapid experimentation & optimization

Example journeys

Order Control

Streamline and digitize business processes to reduce delays in fulfillment, optimize business operations, and deliver white-glove experiences for your highest-priority customers.

Why It's IMPORTANT

By orchestrating orders, you can provide large customers with white-glove treatment, and better serve smaller customers with automated workflows

Why It's Difficult Today

When disconnected systems make it difficult to distinguish between orders from large and small accounts, it’s difficult to maintain supply and optimize fulfillment

Journey Outcomes

Reduced delays in fulfillment, increased operational efficiency, higher customer satisfaction

Order Transparency

Automate manual processes and gain insight into orders, partners, and customers with completely connected systems and unified records.

Why It's IMPORTANT

Automating the order process — from quote to creation to shipping — lets you execute faster and better serve customers at every stage

Why It's Difficult Today

Disparate systems and siloed teams make it hard to get a single view of customers, partners, and internal & external order statuses

Journey Outcomes

Increased order velocity, reduced manual processes, higher customer satisfaction

Why It's IMPORTANT

Why It's Difficult Today

Journey Outcomes

Case Study

Order Transparency for a Large Manufacturer

A large textile manufacturer partnered with Usermind to gain visibility into the supply chain, control orders, and curtail sample abuse from prospective customers. By gaining insight into orders, they were able to comply with service-level agreements (SLAs) with large customers, and automate proactive outreach for customers and partners.
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