Streamline and digitize customer complaint processes to drive down operational costs and to improve customer satisfaction and engagement.
Customers expect seamless, relevant support experiences — and are more willing than ever to abandon companies for competitors who provide better service
With multiple platforms containing customer data — and many ways for customers to report a complaint — it’s difficult to understand issues impacting customers and their full history
Higher customer satisfaction, increased loyalty and engagement, decreased customer churn
Self-Service Support Automation
Scale white-glove service for all of your customers. With automated, context-driven self-service support, your team can focus time on providing proactive, personalized customer experiences when a human touch is needed.
Customers expect seamless, relevant support experiences
Leveraging customer data from across systems to deliver personalized self-service support can be a complicated technology challenge
When your high-priority loyalty customers are impacted by an issue, deliver a proactive, personalized support experience that takes their context and relationship with your company into consideration.
When your highest-value customers encounter a problem, it’s critical to offer them swift, personalized support
Disconnected systems make it hard to identify which customers are impacted by issues and to provide relevant outreach and engagement
Higher engagement and satisfaction in loyalty customer segment, higher customer lifetime value
Differentiated Treatment for Loyalty Engagement Customers
Usermind worked with a U.S.-based airline with international routes to provide differentiated customer experiences for high-priority loyalty passengers when a disruption event occurs. With proactive, personalized outreach for impacted loyalty customers, they were able to reduce inbound complaints and increase customer satisfaction in their key customer segment.