Usermind for Partner & Channel

Become the easiest company to do business with. Usermind helps optimize your end-to-end partner experience, from enablement to engagement.

The Partner & Channel Challenge

The Usermind Solution: Customer Context

Benefits

Increased channel sales
Better partner engagement
Better partner training & enablement
Increased partner lifetime value
Higher partner & end consumer satisfaction
Visibility into end consumer experience

Example journeys

Partner Onboarding

Move from a one-size-fits-all, self-service partner training program to a timely, personalized, proactive onboarding engagement journey.

Why It's IMPORTANT

Effectively training channel partners is crucial to delivering higher revenue and better end consumer experiences

Why It's Difficult Today

Without visibility across systems and teams, it’s hard to understand a partner’s needs and deliver the right training or outreach, at the right time

Journey Outcomes

Higher engagement in training programs, increased channel sales

Partner Re-Engagement

Orchestrate targeted, personalized re-engagement experiences for partners who are inactive or have stopped logging in to your partner portal.

Why It's IMPORTANT

When partners stop selling your products or interacting with your team, it’s important to understand why — and vital to re-engage them

Why It's Difficult Today

Without unified partner data, it’s impossible to provide differentiated treatment for disengaged partners based on account type, time inactive, and other key criteria

Journey Outcomes

Better partner engagement, increased channel sales

Personalized Partner Training & Enablement

Transform the partner training program from ad hoc self-service to ongoing, proactive, training & enablement based on a partner’s specializations and activity.

Why It's IMPORTANT

Trained, fully enabled partners sell more, and provide the end consumer with better experiences

Why It's Difficult Today

Without visibility into a partner’s activity in your training programs, it’s difficult to target their training based on specialization and past activity

Journey Outcomes

Higher engagement in training programs, increased channel sales

Case Study

Partner Onboarding for a Multinational Manufacturer

A large manufacturer who sells through partners had limited transparency into their partner experience across disparate systems and touchpoints. With Usermind, they were able to gain visibility into partners’ activities across all systems, understand intent, and provide personalized training and enablement to keep partners engaged.
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