Orchestration for Digital:

Bridging the Gap, Building the Future

Usermind accelerates digital initiatives by aligning legacy and home-grown systems so they work in concert—a complete departure from the “rip and replace” approach that many digital teams struggle with.

With orchestration in place, digital teams can make marked improvements to the digital experience for customers, partners, and employees by weaving together connected experiences that meet users where they are and anticipate what they want to do.

The Results

Connected experiences that drive the bottom line

Usermind offers the only closed-loop platform for delivering full lifecycle customer journeys, giving digital teams the ability to:

  • Understand and analyze customer journeys
  • Build and automate cross-functional journeys using existing systems
  • Rapidly test and optimize new ideas

INCREASED

Lifetime Value

+9%

DECREASED

Churn

-15%

INCREASED

Engagement

+35%

IncreaseD

NPS

+22%

Use Cases

Our Digital Customers Lead with Experience

Digital teams transform their organizations and customer journeys with Usermind to:

  • Originate loan offers proactively based on life events for financial institutions
  • Create end-to-end care journeys for healthcare providers
  • Improve claims processing for insurance carriers
  • Increase loyalty and LTV for retail brands
  • Streamline truck roll logistics for telco providers

Where to start with journey orchestration? Pick a place for improvement.

See how you can begin now

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Put Limitations Behind You with Usermind Orchestration

What’s legacy is new again

With orchestration, your teams can drive modernization by unifying existing data, legacy and homegrown systems, and SaaS investments for digital-first experiences.

Shift from transactions to LTV

Transition to direct-to-customer and loyalty programs by monitoring multi-channel touchpoints and tailoring engagement to give customers curated experiences in real-time.

Go from anonymous to personal

Digital teams can make customer engagement more relevant, contextual, and personalized by rooting digital experiences in detailed customer data profiles, real-time customer monitoring, and context from past interactions.

Why Organizations Turn to Usermind

Aligns Channels and Systems

Usermind works with your channels and systems, whether legacy, SaaS, or home-grown, so you can innovate by capitalizing on the investments you’ve already made.

Personalize Experiences at Scale

Usermind’s closed-loop platform enables marketers to build, test, and optimize multi-channel campaigns that can speak to customers in a 1-to-1 fashion.

Moves at Market Speed

Usermind accelerates time-to-value for digital initiatives by greatly eliminating technical dependencies and the need to file requests between teams.

Grows with the Business

Usermind is owned and managed by business users yet has technical functionality that can integrate with other complex orchestration scenarios across the organization.

Want to see how digital gets a major lift with orchestration?

Request a marketing demo

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