CX teams navigate the challenges of organizational complexity, not to mention the added challenges of disparate data and legacy systems. Usermind provides the platform for bringing them together—and the capabilities for creating contiguous customer journeys as a result.
By accelerating CX initiatives without ripping and replacing systems, your organization can compete with a customer experience that sets itself apart.
Usermind works with your channels and systems, whether legacy, SaaS, or home-grown, so you can innovate by capitalizing on the investments you’ve already made.
Usermind’s closed-loop platform enables CX teams to build, test, and optimize customer journeys on a single platform, so the organization can speak to customers in a 1-to-1 fashion.
Usermind accelerates time-to-value for CX initiatives by greatly eliminating technical dependencies and tying improvements to measurable business metrics.
Usermind is owned and managed by business users yet has technical functionality that can integrate with other complex orchestration scenarios across the organization.