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The Impact of CRM on Customer Experience
How CRM Systems and Strategy Impact Customer Satisfaction
Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to understand attitudes towards customerexperience, organizational ownership, and current approaches to CRM.
We analyzed these findings to discover:
Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Listen to the Podcast >>
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>
Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Watch On-Demand >>Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Listen to the Podcast >>How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Watch On-Demand >>
