What's inside:
Businesses can’t be built brick and mortar alone and companies from banking to insurance to telco are shifting their focus to digital. This has required companies to fundamentally change their approach to customer engagement, how they organize their business, and how they leverage technology.
This whitepaper provides a deep dive into the perfect storm of trends that have led to the creation of a new software category, Experience Orchestration, and how enterprises can turn digital experience from a point of friction to the most valuable asset to their business.
In this white paper, you will learn:
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The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
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Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
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Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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