In this 20-page whitepaper, we'll go through the five steps of managing customer journeys: exploration, data mapping, building connected records of customer data, journey orchestration, and optimization.
Customer journeys are the essence of managing customer relationships. Companies that are organizing the customer experience around journeys are delighting their customers, increasing loyalty, and growing revenue. Companies with fragmented customer experiences are losing ground to savvier competitors.
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The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
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Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.
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