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How to Manage Customer Journeys
Optimizing Customer Experience Across Touchpoints and Channels
In this 20-page whitepaper, we'll go through the five steps of managing customer journeys: exploration, data mapping, building connected records of customer data, journey orchestration, and optimization.
Customer journeys are the essence of managing customer relationships. Companies that are organizing the customer experience around journeys are delighting their customers, increasing loyalty, and growing revenue. Companies with fragmented customer experiences are losing ground to savvier competitors.
Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Listen to the Podcast >>
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>
Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Watch On-Demand >>Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Listen to the Podcast >>How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Watch On-Demand >>
