Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today

Customer expectations and competition are at an all time high. This market pressure has made customer experience the single most important discipline for enterprises today.

This whitepaper guides enterprises who are ready to develop the strategies and capabilities for delivering best-in-class customer experiences in an increasingly competitive market.

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In this whitepaper, you will learn:

• How startups and technology platform vendors are disrupting traditionally stable industries
• How the evolution customer expectations has put a new focus on CX as a strategic differentiator
• The strategies and capabilities enterprises need to adopt in order to win on the basis of CX