Usermind Resources

WHITEPAPERS

Operationalizing the Customer Experience
Whitepaper

Operationalizing the Customer Experience

Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.

Read the whitepaper >>
The Customer Journey Maturity Curve
Whitepaper

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.

Download the whitepaper >>
Journeys for Customer Retention
Whitepaper

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the whitepaper >>
Harte Hanks: CRM 3.0
Whitepaper

Harte Hanks: CRM 3.0

Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.

Download the whitepaper >>
The Impact of CRM on Customer Experience
Report

The Impact of CRM on Customer Experience

Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.

Read the report >>
Ovum "On the Radar" Report
Analyst Report

Ovum "On the Radar" Report

Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.

Read the report >>
Whitepaper
Operationalizing the Customer Experience

Operationalizing the Customer Experience

Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.

Read the whitepaper >>
Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.

Download the whitepaper >>
Whitepaper
Journeys for Customer Retention

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the whitepaper >>
Whitepaper
Harte Hanks: CRM 3.0

Harte Hanks: CRM 3.0

Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.

Download the whitepaper >>
Report
The Impact of CRM on Customer Experience

The Impact of CRM on Customer Experience

Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.

Read the report >>
Analyst Report
Ovum "On the Radar" Report

Ovum "On the Radar" Report

Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.

Read the report >>

FEATURED BLOG POST

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY’s Pacific Northwest Entrepreneur of the Year!