Learn how Journey Mapping and Orchestration can work together to optimize the onboarding journey and lead to account holder loyalty and ongoing ROI
Read the Whitepaper >>
CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.
Read the Whitepaper >>
As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
Download the Whitepaper >>
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Read the Report >>
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>
Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.
Download the Whitepaper >>
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Download the Whitepaper >>
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the Whitepaper >>
In the same way IT and digitization defined the winners and losers over the past 10-15 years, customer journeys will become a defining competency for the next 20. Hear from Diane Magers, CEO of Experience Catalyst and Michel Feaster, CEO of Usermind as they kick off a three part podcast series on how to go from Journey Mapping to Journey Management.
Operationalization is where rubber meets the road. In the second podcast of the series, we discuss how active journey monitoring transforms the way enterprises engage with clients. Learn how you can amplify journey maps with technology to accelerate agile transformation and demonstrate results at the journey, customer, and business level.
The north star for journey mapping: delivering value. In episode 3, we discuss how journeys serve as a catalyst for adding and creating value. Learn best practices for defining your strategy and gaining alignment across functions followed by an in-depth session on the do’s and don’ts of journey management.
From Silicon Valley to Seattle, leading tech entrepreneur Michel Feaster, co-Founder and CEO of Usermind, shares her story at 3,000 feet.
.png)
Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Usermind's CEO, Michel Feaster continues the conversation with our partners at Elixirr around innovation in CX and Customer Journeys to help you win & keep customers
Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Find out how Schneider Electric, the F500 leader in energy management, doubled adoption of their digital portal and improved retention by 30% with Usermind.
Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.
© 2013-2020 Usermind, Inc. All Rights Reserved | Terms of Use | Privacy