Usermind Resources

Whitepapers, Reports & Ebooks

Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.

Download the Whitepaper >>
Whitepaper
Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today

Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today

Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.

Download the Whitepaper >>
Whitepaper
3 Organizational Structures to Consider for Experience-Led Transformation

3 Organizational Structures to Consider for Experience-Led Transformation

How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.

Download the Whitepaper >>
Whitepaper
Accelerating your Customer Experience Program: 4 Steps to Success

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>
Whitepaper
How to Manage Customer Journeys

How to Manage Customer Journeys

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.

Download the Whitepaper >>
Whitepaper
Journeys for Customer Retention

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the Whitepaper >>
Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.

Download the Whitepaper >>
Whitepaper
Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today

Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today

Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.

Download the Whitepaper >>
Whitepaper
3 Organizational Structures to Consider for Experience-Led Transformation

3 Organizational Structures to Consider for Experience-Led Transformation

How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.

Download the Whitepaper >>
Whitepaper
Accelerating your Customer Experience Program: 4 Steps to Success

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>
Whitepaper
How to Manage Customer Journeys

How to Manage Customer Journeys

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.

Download the Whitepaper >>
Whitepaper
Journeys for Customer Retention

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the Whitepaper >>

Podcasts, Webinars & Videos

Webby

No. 1
Experience & Journey Management

In the same way IT and digitization defined the winners and losers over the past 10-15 years, customer journeys will become a defining competency for the next 20. Hear from Diane Magers, CEO of Experience Catalyst and Michel Feaster, CEO of Usermind as they kick off a three part podcast series on how to go from Journey Mapping to Journey Management.

Listen to the Podcast >>
Webby

No. 2
Operationalizing Customer Journeys

Operationalization is where rubber meets the road. In the second podcast of the series, we discuss how active journey monitoring transforms the way enterprises engage with clients. Learn how you can amplify journey maps with technology to accelerate agile transformation and demonstrate results at the journey, customer, and business level.

Listen to the Podcast >>
Webby

No. 3
Action, Value & Lessons Learned

The north star for journey mapping: delivering value. In episode 3, we discuss how journeys serve as a catalyst for adding and creating value. Learn best practices for defining your strategy and gaining alignment across functions followed by an in-depth session on the do’s and don’ts of journey management.

Listen to the Podcast >>
video

Elixirr Presents: 
Airtime | Michel Feaster, CEO

From Silicon Valley to Seattle, leading tech entrepreneur Michel Feaster, co-Founder and CEO of Usermind, shares her story at 3,000 feet.

Watch the Full Video >>
PODCAST

Talking CX with Elixirr | Part 1

Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX

Listen to the Podcast >>
podcast

Talking Customer Journeys with Elixirr | Part 2

Usermind's CEO, Michel Feaster continues the conversation with our partners at Elixirr around innovation in CX and Customer Journeys to help you win & keep customers

Listen to the Podcast >>
WEBINAR

Transforming Customer Experience through World Class Digital Engagement with Schneider Electric

Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.

Watch On-Demand >> 

Case Studies

CASE STUDY

How Schneider Electric Transformed Partner Engagement through World-Class Digital Experience

Find out how Schneider Electric, the F500 leader in energy management, doubled adoption of their digital portal and improved retention by 30% with Usermind.

Read the Case Study >>
CASE STUDY

Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.

Read the Case Study >>

FEATURED BLOG POST

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY’s Pacific Northwest Entrepreneur of the Year!
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