WHITEPAPERS
Operationalizing the Customer Experience
Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
Read the whitepaper >>
The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
Download the whitepaper >>
Journeys for Customer Retention
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
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Harte Hanks: CRM 3.0
Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
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The Impact of CRM on Customer Experience
Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
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Ovum "On the Radar" Report
Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
Read the report >>Operationalizing the Customer Experience
Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
Read the whitepaper >>The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
Download the whitepaper >>Journeys for Customer Retention
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the whitepaper >>Harte Hanks: CRM 3.0
Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
Download the whitepaper >>The Impact of CRM on Customer Experience
Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
Read the report >>Ovum "On the Radar" Report
Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
Read the report >>
