Usermind Resources

Whitepaper
3 Organizational Structures to Consider for Experience-Led Transformation

3 Organizational Structures to Consider for Experience-Led Transformation

How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structructures for experience-led transformation so you can deliver improved customer experiences.

Download the Whitepaper >>
Whitepaper
The Enterprise Guide to Surviving Extinction

The Enterprise Guide to Surviving Extinction

It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence.

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Case Study
Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.

Read the Case Study >>
Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.

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Whitepaper
How to Manage Customer Journeys

How to Manage Customer Journeys

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.

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Whitepaper
Journeys for Customer Retention

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

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Whitepaper
Operationalizing the Customer Experience

Operationalizing the Customer Experience

Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.

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Whitepaper
Harte Hanks: CRM 3.0

Harte Hanks: CRM 3.0

Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.

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Report
The Impact of CRM on Customer Experience

The Impact of CRM on Customer Experience

Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.

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Analyst Report
Ovum "On the Radar" Report

Ovum "On the Radar" Report

Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.

Read the Report >>
Whitepaper
3 Organizational Structures to Consider for Experience-Led Transformation

3 Organizational Structures to Consider for Experience-Led Transformation

How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structructures for experience-led transformation so you can deliver improved customer experiences.

Download the Whitepaper >>
Whitepaper
The Enterprise Guide to Surviving Extinction

The Enterprise Guide to Surviving Extinction

It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence.

Download the Whitepaper >>
Case Study
Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.

Read the Case Study >>
Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.

Download the Whitepaper >>
Whitepaper
How to Manage Customer Journeys

How to Manage Customer Journeys

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.

Download the Whitepaper >>
Whitepaper
Journeys for Customer Retention

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the Whitepaper >>

FEATURED BLOG POST

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY’s Pacific Northwest Entrepreneur of the Year!