Usermind Resources

The Customer Journey Maturity Curve
Whitepaper

The Customer Journey Maturity Curve

Where You Are Now, and How to Advance

How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
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Journeys for Customer Retention
Whitepaper

Journeys for Customer Retention

How to Onboard, Prevent Churn, and Win Back Customers

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
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Harte Hanks: CRM 3.0
Whitepaper

Harte Hanks: CRM 3.0

Using Technology to Bring Human Interaction Back to Marketing

Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
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Ovum "On the Radar" Report
Analyst Report

Ovum "On the Radar" Report

Usermind Orchestrates Customer Journeys with Ease

Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
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How to Manage Customer Journeys
Whitepaper

How to Manage Customer Journeys

Optimizing Customer Experience Across Touchpoints and Channels

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
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The Impact of CRM on Customer Experience
Report

The Impact of CRM on Customer Experience

How CRM Systems and Strategy Impact Customer Satisfaction

Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
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