Usermind Resources
Whitepaper
Operationalizing the Customer Experience
Driving World-Class CX Through Technology & Transformation Strategy
Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
Read the whitepaper >>
Whitepaper
The Customer Journey Maturity Curve
Where You Are Now, and How to Advance
How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
Download the whitepaper >>
Whitepaper
Journeys for Customer Retention
How to Onboard, Prevent Churn, and Win Back Customers
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the whitepaper >>
Whitepaper
Harte Hanks: CRM 3.0
Using Technology to Bring Human Interaction Back to Marketing
Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
Download the whitepaper >>
Analyst Report
Ovum "On the Radar" Report
Usermind Orchestrates Customer Journeys with Ease
Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
Read the report >>
Whitepaper
How to Manage Customer Journeys
Optimizing Customer Experience Across Touchpoints and Channels
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Read the whitepaper >>
Report
The Impact of CRM on Customer Experience
How CRM Systems and Strategy Impact Customer Satisfaction
Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
Read the report >>Featured Blog Post
Usermind Raises $23.5M in Series C Round led by Northgate Capital
We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
R e a d m o r e
