Usermind Resources

Case Studies

CASE STUDY

How Schneider Electric Transformed Partner Engagement through World-Class Digital Experience

Find out how Schneider Electric, the F500 leader in energy management, doubled adoption of their digital portal and improved retention by 30% with Usermind.

Read the Case Study >>
CASE STUDY

Tableau Improves Marketing Personalization in Trial Conversion and Onboarding

Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.

Read the Case Study >>

Whitepapers, Reports & Ebooks

Podcast
Talking CX with Elixirr | Part 2

Talking CX with Elixirr | Part 2

Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX

Listen to the Podcast >>
Podcast
Talking CX with Elixirr | Part 1

Talking CX with Elixirr | Part 1

Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX

Listen to the Podcast >>
Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.

Download the Whitepaper >>
Webinar
Transforming Customer Experience through World Class Digital Engagement with Schneider Electric

Transforming Customer Experience through World Class Digital Engagement with Schneider Electric

Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.

Watch On-Demand >>
Whitepaper
The Enterprise Guide to Surviving Extinction

The Enterprise Guide to Surviving Extinction

Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.

Download the Whitepaper >>
Whitepaper
3 Organizational Structures to Consider for Experience-Led Transformation

3 Organizational Structures to Consider for Experience-Led Transformation

How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.

Download the Whitepaper >>
Whitepaper
Accelerating your Customer Experience Program: 4 Steps to Success

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>
Whitepaper
How to Manage Customer Journeys

How to Manage Customer Journeys

Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.

Download the Whitepaper >>
Report
Ovum "On the Radar" Report

Ovum "On the Radar" Report

Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.

Read the Report >>
Whitepaper
Journeys for Customer Retention

Journeys for Customer Retention

Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.

Download the Whitepaper >>
Whitepaper
Harte Hanks: CRM 3.0

Harte Hanks: CRM 3.0

Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.

Download the Whitepaper >>
Report
The Impact of CRM on Customer Experience

The Impact of CRM on Customer Experience

Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.

Read the Report >>
Whitepaper
Operationalizing the Customer Experience

Operationalizing the Customer Experience

Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.

Download the Whitepaper >>
Podcast
Talking CX with Elixirr | Part 2

Talking CX with Elixirr | Part 2

Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX

Listen to the Podcast >>
Podcast
Talking CX with Elixirr | Part 1

Talking CX with Elixirr | Part 1

Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX

Listen to the Podcast >>
Whitepaper
The Customer Journey Maturity Curve

The Customer Journey Maturity Curve

How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.

Download the Whitepaper >>
Webinar
Transforming Customer Experience through World Class Digital Engagement with Schneider Electric

Transforming Customer Experience through World Class Digital Engagement with Schneider Electric

Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.

Watch On-Demand >>
Whitepaper
The Enterprise Guide to Surviving Extinction

The Enterprise Guide to Surviving Extinction

Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.

Download the Whitepaper >>
Whitepaper
3 Organizational Structures to Consider for Experience-Led Transformation

3 Organizational Structures to Consider for Experience-Led Transformation

How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.

Download the Whitepaper >>

FEATURED BLOG POST

EY Announces Michel Feaster of Usermind as Entrepreneur Of The Year® 2018 Award Finalist in the Pacific Northwest region

Usermind CEO & Co-Founder Michel Feaster is a finalist for EY’s Pacific Northwest Entrepreneur of the Year!