Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
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Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
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The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
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CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.
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Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
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Learn how Journey Mapping and Orchestration can work together to optimize the onboarding journey and lead to account holder loyalty and ongoing ROI
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Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.
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How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
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“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
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Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
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Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
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As companies connect with customers across multiple channels, it is increasingly important that they can report strategically on the performance of the overall customer experience and journey. In this webinar Rowan Trollope, CEO of Five9, and Michel Feaster, CEO of Usermind talk about differentiated customer service and discuss the importance of the customer journey and how to leverage the right data at the right time to create extraordinary customer experiences.
It is clear that consumers’ priorities and expectations have rapidly shifted, especially over this past year. Leaders who innovate to meet customers’ where they are, build stronger, longer lasting relationships. In this webinar Michel Feaster, CEO of Usermind, and Anne Årneby, CEO of Nordic Morning Group share what matters most to customers, and why now is a crucial moment as we start to recover from the pandemic to deliver exceptional, long-lasting experiences.
Ever changing customer needs have led us to the CX Wave 4 that is focused on providing “more” - more ROI, more transformation, more audiences, and more data driven and impactful experiences. In this webinar Michel Feaster, CEO of Usermind partnered with other Wave 4 leaders from McorpCX, Cisco and Sykes Digital to share what this new wave of CX looks like and what can you do to be able to anticipate customer expectations while excelling at customer-led transformation.
Throughout 2020, improving digital products and services has become center stage, and a critical part of that is understanding and improving the digital journey. See how Schneider Electric uses Orchestration to improve digital journeys by leveraging data for automation, taking action at each step of the digital journey, and delivering the right message, in the right moment.
Leading organizations are going all-in on journeys to drive business and customer impact. Listen to Jean Machart, VP of Digital at UnitedHealthcare talk about her approach to leveraging a journey-centered operating model and Usermind’s Experience Orchestration (XO) technology platform to develop an impact-driven CX organization.
COVID-19 has put in motion a once-in-a-lifetime shift to digital channels -- but with that there are challenges. In this webinar, Michel Feaster, Co-founder and CEO of Usermind, dives into the customer journeys that matter most in a digital-only world and explains how leaders in financial services are transforming them to generate loyalty, reduce cost, and win customers.
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Customer journeys are top of mind for many organizations, but journey mapping initiatives often fall short of driving meaningful business impact. In this webinar, Megan Burns, Founder and CEO of Experience Enterprises, and Arun Theivendirarajah, VP of Product at Usermind, partner to share their perspective on how to move from just mapping journeys to fully operationalizing journeys within your organization.
Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
In the same way IT and digitization defined the winners and losers over the past 10-15 years, customer journeys will become a defining competency for the next 20. Hear from Diane Magers, CEO of Experience Catalyst and Michel Feaster, CEO of Usermind as they kick off a three part podcast series on how to go from Journey Mapping to Journey Management.
Operationalization is where rubber meets the road. In the second podcast of the series, we discuss how active journey monitoring transforms the way enterprises engage with clients. Learn how you can amplify journey maps with technology to accelerate agile transformation and demonstrate results at the journey, customer, and business level.
The north star for journey mapping: delivering value. In episode 3, we discuss how journeys serve as a catalyst for adding and creating value. Learn best practices for defining your strategy and gaining alignment across functions followed by an in-depth session on the do’s and don’ts of journey management.
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Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Usermind's CEO, Michel Feaster continues the conversation with our partners at Elixirr around innovation in CX and Customer Journeys to help you win & keep customers
From Silicon Valley to Seattle, leading tech entrepreneur Michel Feaster, co-Founder and CEO of Usermind, shares her story at 3,000 feet.
Find out how Schneider Electric, the F500 leader in energy management, doubled adoption of their digital portal and improved retention by 30% with Usermind.
Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.
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