Whitepapers, Reports & Ebooks
Embracing CX opportunities across financial services
As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
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The Forrester Wave™: Journey Orchestration Platforms, Q4 2018
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
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The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
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Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today
Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.
Download the Whitepaper >>
3 Organizational Structures to Consider for Experience-Led Transformation
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
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Accelerating your Customer Experience Program: 4 Steps to Success
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
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How to Manage Customer Journeys
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
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Journeys for Customer Retention
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the Whitepaper >>Embracing CX opportunities across financial services
As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
Download the Whitepaper >>The Forrester Wave™: Journey Orchestration Platforms, Q4 2018
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Read the Report >>The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>Surviving Disruption: Why Customer Experience is the single most important discipline for enterprises today
Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.
Download the Whitepaper >>3 Organizational Structures to Consider for Experience-Led Transformation
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>Accelerating your Customer Experience Program: 4 Steps to Success
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
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