3 Organizational Structures to Consider for Experience-Led Transformation
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structructures for experience-led transformation so you can deliver improved customer experiences.
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The Enterprise Guide to Surviving Extinction
It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence.
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Tableau Improves Marketing Personalization in Trial Conversion and Onboarding
Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.
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The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
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How to Manage Customer Journeys
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
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Journeys for Customer Retention
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
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Operationalizing the Customer Experience
Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
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Harte Hanks: CRM 3.0
Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
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The Impact of CRM on Customer Experience
Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
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Ovum "On the Radar" Report
Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
Read the Report >>3 Organizational Structures to Consider for Experience-Led Transformation
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structructures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>The Enterprise Guide to Surviving Extinction
It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence.
Download the Whitepaper >>Tableau Improves Marketing Personalization in Trial Conversion and Onboarding
Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.
Read the Case Study >>The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now, and how to advance to the next stage of behavior-driven customer engagement.
Download the Whitepaper >>How to Manage Customer Journeys
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Download the Whitepaper >>Journeys for Customer Retention
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
Download the Whitepaper >>
