Talking CX with Elixirr
Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Listen to the Podcast >>
The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>
Transforming Customer Experience through World Class Digital Engagement with Schneider Electric
Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Watch On-Demand >>
Accelerating your Customer Experience Program: 4 Steps to Success
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
The Enterprise Guide to Surviving Extinction
Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.
Download the Whitepaper >>
3 Organizational Structures to Consider for Experience-Led Transformation
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>
How to Manage Customer Journeys
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
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Tableau Improves Marketing Personalization in Trial Conversion and Onboarding
Learn how Tableau, a leading business intelligence software company, improved marketing personalization in trial conversion and onboarding with Usermind.
Read the Case Study >>
Journeys for Customer Retention
Learn how to orchestrate contextual, data-driven customer journeys for onboarding, cross-sell, upsell, renewal, and win back.
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Operationalizing the Customer Experience
Learn how to turn your company's customer journey maps into intelligent, real-time interactions across systems and teams.
Download the Whitepaper >>
Harte Hanks: CRM 3.0
Harte Hanks COO & CTO Shirish Lal and Usermind CEO & Co-Founder Michel Feaster weigh in on the future of CRM and omnichannel customer engagement.
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The Impact of CRM on Customer Experience
Usermind and Dimensional Research surveyed over 500 CRM business stakeholders and decision makers to discover attitudes toward CX ownership and approaches to CRM.
Read the Report >>
Ovum "On the Radar" Report
Usermind makes customer journey management an enterprise-wide priority. See why Ovum thinks Usermind is a first mover in the Customer Engagement Hub space.
Read the Report >>Talking CX with Elixirr
Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX
Listen to the Podcast >>The Customer Journey Maturity Curve
How mature is your company's customer journey strategy? Learn where you are now and how to advance to the next stage of customer-centric journey transformation.
Download the Whitepaper >>Transforming Customer Experience through World Class Digital Engagement with Schneider Electric
Christine Davis, the Global Digital Management Adoption Driver at Schneider Electric, shares her team’s story on how they implemented and scaled a successful journey orchestration program from a single geography to a global rollout.
Watch On-Demand >>Accelerating your Customer Experience Program: 4 Steps to Success
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>The Enterprise Guide to Surviving Extinction
Technology companies have redefined how today's customers expect to interact with companies and products. Learn how customer experience can be used as a strategic differentiator for driving growth, generating loyalty, and winning customers for life.
Download the Whitepaper >>3 Organizational Structures to Consider for Experience-Led Transformation
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>
