You know your customer journeys. Now you want to do something about it. Usermind enables you to move from a historical view of journeys to real-time journey orchestration.
Today your customers visit your website, log into your mobile app, and dial into the call center, but their context doesn’t follow them. Usermind powers seamless journeys by connecting systems and channels and automating the personalized experiences your customers expect.
Create context by connecting siloed channels and monitoring customer activity at scale
Proactively intervene in real-time based on customer signals, triggers, or inaction
Personalize every interaction and send customers down relevant paths as you learn more about them
Build complex interactions as part of a journey with Usermind’s visual rules engine that drive action across your existing systems and channels.
Meet customers in their channel of choice with a message that is always personalized, relevant, and timely.
Create dynamic, real-time segments that tap into front and back office systems that you can leverage within a journey rule to power next-level customer journeys
Avoid collisions and negative marketing moments by combining historical data with real-time customer activity
Usermind segments are event-driven so they always stay up-to-date as customer state evolves
Build segments once and re-use them in any journey to drive agile experimentation, hyper-personalize offers, and make touchpoints more relevant
Deploy machine learning models built by internal data teams to improve the relevancy and personalization of your customer journeys.
Usermind gives you ultimate extensibility with a python backdoor for eliminating technical roadblocks and powering the most complex enterprise scenarios.
Usermind’s Customer Engagement Hub leverages a core set of shared tools that make up the Usermind platform.