Journey analytics unlock the first step in transforming customer experience — understanding your customer journeys and identifying where customers are experiencing friction and dropping out.Request Demo
Turn a static journey map into a real-time data-driven view of your customer journey
Leverage historical or streaming data to create an actionable journey baseline.
Visualize the common paths customers take to identify trends in your engagement strategies.
Use this baseline as a launching point for experimentation, optimization, and proactive intervention.
Find the exact moment where customers are experiencing friction and dropping off so you have the insights to take action and keep customers on the happy path.
Gain a single view of all the activity for a specific customer in one place so you have context on what led a customer to where they are today.
Usermind’s Customer Engagement Hub leverages a core set of shared tools that make up the Usermind platform.