Unify all customer data into a connected customer record. Use that single view of the customer to power behavior-driven interactions across channels, devices, and touchpoints.
360º view of the customer
Map data to define key stakeholders like customers, partners, accounts, and products across all systems.
Connected customer records
Easily define workflows based on who a customer is, their behavior across channels, and current stage of the customer journey.
Unify historical data, real-time signals, and current context, so you can deliver the right experience to the right customer — at the right time, every time.
Customer Journey Orchestration
The customer journey spans multiple touchpoints and systems. With Usermind, you can define and implement omnichannel customer engagement across systems, from one place.
Turn any customer journey map into action
With Usermind's visual journey composer, you can define key milestones and outcomes across records and systems.
Easily automate complex journeys
Built for business users, Usermind's rules engine guides you through your systems. You don't have to be an admin to leverage important data from your systems.
Trigger context-driven workflows
Rules can be tied to milestones, so you can enable omnichannel triggers and resulting actions across all systems. Send the right engagement, at the right time, in the right channel.
Customer Journey Analytics
Understand, experiment on, and optimize the customer journey.
Journey monitoring & baselining
For every journey, Usermind monitors actions, key impacts, and business outcomes.
See which automated workflows are actually working, where customers get stuck or drop off, and how to optimally engage at each stage of the journey.
Testing & experimentation
Use journey insights and granular data to rapidly devise and test new workflows — and experiment on what drives customer engagement.
All of your data, searchable and extractable
Instantly access the connected data from all of your systems. Then use your favorite BI or visualization tools to gain insight from the connected data.
The Usermind Promise
Our mission is to help you better understand your customers, and we believe that companies should be able to orchestrate powerful, data-driven customer experiences across all systems.
That's why we're committed to providing an open, vendor-agnostic platform. We built Usermind to work with all application providers who offer an API. Finally, we will never close off your data. Our open data platform helps you extract the information you need, and connect it to your favorite visualization tools.
Ready to take action on your customer data?
Request a personalized demo to see what you can power with Usermind.