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Are you delivering customer experience in line with ever-changing expectations?
Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree.We we joined our partners at Elixirr in Studio E to chat all things CX and customers changing expectations.
Michel Feaster
Usermind | CEO
Karina van den Oever
Elixirr | Partner
Bill Kingston
Elixirr | Partner
CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
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