PODCAST

Part 1 | Talking CX with Elixirr

Usermind's CEO, Michel Feaster joined our partners at Elixirr, the challenger consultancy, to chat all things CX

Are you delivering customer experience in line with ever-changing expectations?
Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree.We we joined our partners at Elixirr in Studio E to chat all things CX and customers changing expectations.

Meet the Speakers

Michel Feaster
Usermind | CEO

Karina van den Oever
Elixirr | Partner

Bill Kingston
Elixirr | Partner

You May Also Like...

Report

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>
Whitepaper

Embracing CX opportunities across financial services

As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.

Download the Whitepaper >>
Whitepaper

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>
Report

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>
Whitepaper

Embracing CX opportunities across financial services

As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.

Download the Whitepaper >>
Whitepaper

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>

See how Usermind can accelerate your CX initiatives

Terms of Use | Privacy