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Are you delivering customer experience in line with ever-changing expectations?
Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree.We we joined our partners at Elixirr in Studio E to chat all things CX and customers changing expectations.
Michel Feaster
Usermind | CEO
Karina van den Oever
Elixirr | Partner
Bill Kingston
Elixirr | Partner
The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Read the Report >>
As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
Download the Whitepaper >>
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.
Read the Report >>As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.
Download the Whitepaper >>“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
