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Are you delivering customer experience in line with ever-changing expectations?
Wherever or whenever we choose to shop, experience is everything. But while 80% of companies believe they deliver “superior experiences” only 8% of their customers agree.We we joined our partners at Elixirr in Studio E to chat all things CX and customers changing expectations.
Michel Feaster
Usermind | CEO
Karina van den Oever
Elixirr | Partner
Bill Kingston
Elixirr | Partner
Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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