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No. 2
Operationalizing Customer Journeys

Operationalization is where rubber meets the road. In the second podcast of the series, we discuss how active journey monitoring transforms the way enterprises engage with clients. Learn how you can amplify journey maps with technology to accelerate agile transformation and demonstrate results at the journey, customer, and business level.

Meet the Speakers

Michel Feaster
Usermind | CEO

Diane Magers
Experience Catalysts | Chief Experience Officer

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