Operationalization is where rubber meets the road. In the second podcast of the series, we discuss how active journey monitoring transforms the way enterprises engage with clients. Learn how you can amplify journey maps with technology to accelerate agile transformation and demonstrate results at the journey, customer, and business level.
Michel Feaster
Usermind | CEO
Diane Magers
Experience Catalysts | Chief Experience Officer
Customers are flooding digital channels and it’s more critical than ever that businesses make themselves easier to do business with digitally. But getting technology, data, and channels to work in harmony is an enormous technical challenge.
Digital has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their digital strategy, org structure and technology to compete in a world where digital experience is king.
Customer journeys have become a front and center strategic initiative for organizations that want to apply a more customer-centric lens to the way they do business. But every organization is at a different point in their understanding, adoption, and
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