Operationalization is where rubber meets the road. In the second podcast of the series, we discuss how active journey monitoring transforms the way enterprises engage with clients. Learn how you can amplify journey maps with technology to accelerate agile transformation and demonstrate results at the journey, customer, and business level.
Michel Feaster
Usermind | CEO
Diane Magers
Experience Catalysts | Chief Experience Officer
“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>
How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>
Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Download the Whitepaper >>“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.
Download the Whitepaper >>How do you arrive at best-in-class customer experience? Read this whitepaper to learn about the 3 organizational structures for experience-led transformation so you can deliver improved customer experiences.
Download the Whitepaper >>Customer journeys are essential to maintaining meaningful, ongoing relationships with customers. Here's how to plan and build customer journeys, in five steps.
Download the Whitepaper >>
