No. 3
Action, Value &
Lessons Learned

The north star for journey mapping: delivering value. In episode 3, Michel Feaster, CEO of Usermind, and Diane Magers, Chief Experience Officer of Experience Catalysts, discuss how journeys serve as a catalyst for adding and creating value. Learn best practices for defining your strategy and gaining alignment across functions followed by an in-depth session on the do’s and don’ts of journey management.

Meet the Speakers

Michel Feaster
Usermind | CEO

Experience Catalysts| Chief Experience Officer

You May Also Like...


Experience Orchestration: Exceeding Customer Expectations in the Age of the Customer

CX has emerged as a board level initiative at every Fortune 500 enterprise. Learn how leading enterprises are transforming their CX strategy, org structure and technology to compete in a highly competitive world where customer experience is king.

Read the Whitepaper >>

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>

Embracing CX opportunities across financial services

As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.

Download the Whitepaper >>

Want to take control of your customer journey?


© 2013-2020 Usermind, Inc. All Rights Reserved   |  Terms of Use   |   Privacy