webby

No. 3
Action, Value &
Lessons Learned

The north star for journey mapping: delivering value. In episode 3, Michel Feaster, CEO of Usermind, and Diane Magers, Chief Experience Officer of Experience Catalysts, discuss how journeys serve as a catalyst for adding and creating value. Learn best practices for defining your strategy and gaining alignment across functions followed by an in-depth session on the do’s and don’ts of journey management.

Meet the Speakers

Michel Feaster
Usermind | CEO

D
Experience Catalysts| Chief Experience Officer

You May Also Like...

Report

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>
Whitepaper

Embracing CX opportunities across financial services

As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.

Download the Whitepaper >>
Whitepaper

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>
Report

The Forrester Wave™: Journey Orchestration Platforms, Q4 2018

The Forrester Wave™ names Usermind a Strong Performer. In the Q4 2018 edition of the Journey Orchestration Platform Wave, Forrester evaluates two categories within journey analytics: journey visioning and journey orchestration.

Read the Report >>
Whitepaper

Embracing CX opportunities across financial services

As financial services become fully digital, customer expectations have gone through the roof. Learn how financial services can embrace CX and where they need to focus in order to differentiate in the market.

Download the Whitepaper >>
Whitepaper

Accelerating your Customer Experience Program: 4 Steps to Success

“How are you getting started improving customer experiences?” It’s a daunting question for many enterprises, so we've outlined the 4 critical moments that make or break an effective CX program.

Download the Whitepaper >>

See how Usermind can accelerate your CX initiatives

Terms of Use | Privacy