The north star for journey mapping: delivering value. In episode 3, Michel Feaster, CEO of Usermind, and Diane Magers, Chief Experience Officer of Experience Catalysts, discuss how journeys serve as a catalyst for adding and creating value. Learn best practices for defining your strategy and gaining alignment across functions followed by an in-depth session on the do’s and don’ts of journey management.
Usermind | CEO
Experience Catalysts| Chief Experience Officer