Usermind was founded to solve the challenges of siloed enterprise systems, fragmented customer data, and disjointed customer experience. As provider of the only unified Customer Engagement Hub, Usermind directly connects disparate systems and data sources into a customer data platform, coupled with a powerful customer journey orchestration engine, a machine learning environment, and closed-loop analytics. With this infrastructure in place, companies can deliver data-driven, omnichannel customer engagement throughout the full customer lifecycle.
Who we are
Founded in 2013, Usermind was created to drive faster business growth and innovation in the enterprise. Headquartered in Seattle, WA, Usermind is backed by Andreessen Horowitz, Menlo Ventures, Northgate Capital, and CRV.
We're proud to announce our $23.5M Series C round (led by Northgate Capital), our new board member, and our expansion to Europe.
We've partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients build more contextual, data-driven customer journeys.
Learn why Ovum has named Usermind a first mover in the Customer Engagement Hub category — and how enterprises can benefit from real-time customer journey management.
We now integrate with Zendesk Support. With the powerful combination of Usermind + Zendesk, you can bring more context to every customer interaction, at scale.
We've partnered with Harte Hanks to offer their leading-edge data management and consulting services along with our Customer Engagement Hub.
Usermind announced adding partner journey orchestration to its platform to help companies improve partner retention and engagement.
We have a new VP of Product! And he's kind of a badass.
Usermind is thrilled to be named one of the 10 hottest entrepreneurial ventures in Seattle — and we're in good company!
We all ❤ Usermind — the perks, the culture, and most of all, working on an amazing product. That's why we made the list of 2016 Washington's Best Workplaces!
Vote for Usermind by May 3! We're a finalist for Startup of the Year.
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