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Director, Recruiting & Human Resources


Seattle, WA

At Usermind we are obsessed with our customers. In order to deliver for our customers, we deliver for our team. We have created a high-performing culture of driven individuals who come together as a team to move the needle. They are more than resources — they are the people behind our success, and we’re looking for the right person to take the driver’s seat for all of our recruiting and people-related programs and initiatives. In addition to being both hands-on and the quarterback for recruiting across the business, you will own team onboarding and retention, culture and morale, and performance management and organizational development, among other responsibilities.

If you are a creative leader who can influence at all levels of the business, who has exceptional active listening skills, who has a passion for people and doing the right thing, who has a strong recruiting and HR background, and who has successfully navigated the intricacies of a startup before, we’d really like to talk with you.

Key Responsibilities:

• Develop and implement consistent talent acquisition and retention processes across the organization
• Act as lead recruiter for all functions across the business, including ownership of sourcing, interviewing and employment offers
• Drive organizational development and staffing planning discussions with senior leadership
• Create and deliver employee onboarding and orientation programs, and employee development and training offerings
• Create and adjust company policies as needed in cooperation with executive team; communicate policies and updates to company employees
• Monitor policy compliance and address issues as needed
• Drive organizational development and staffing planning discussions with senior leadership
• Own employee relations practices, including performance management and improvement processes and investigation of employee complaints or incidents
• In partnership with the CFO, develop compensation, commission and bonus philosophies and programs
• Recommend, negotiate and implement company-wide benefits programs
• Develop and maintain appropriate documentation and filing practices for all people-related information
• Create and foster philanthropy programs and initiatives
• Negotiate with and manage vendors relating to HR including staffing agencies and recruiting and HR tools
• Ensure legal compliance in all people related practices, including in the areas of policy and hiring and termination
• Ensure safety of the workforce, including participating in disaster planning and recovery initiatives
• Manage staffing and people budget
• Own planning efforts for company sponsored events and activities
• Cultivate a strong company culture aligned to the vision and values of the organization; demonstrate values through actions that reinforce the desired behaviors

Experience and Qualifications:

• Strong full-life cycle recruiting skills for both technical and business roles
• In depth knowledge of HR and talent acquisition laws and regulations
• Crisp, clear and welcoming communication and coaching skills that translate to all levels of the business
• Strong attention-to-detail and the ability to multi-task and meet deadlines in an often ambiguous environment
• Understanding of benefits implementation and administration
• Ability to develop relationships and inspire trust at all levels of the organization
• Proven integrity and the ability to maintain confidence and confidentiality with information sensitive to and for employees and the business
• Creative thinking, problem-solving and negotiating abilities
• At least 3 years of progressively increasing responsibility in a human resources and/or talent acquisition and recruitment leadership role

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