Usermind Customer Journey Analytics

Usermind is included in The Forrester Wave™: Journey Orchestration Platforms, Q4 2018.

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We are the customer journey platform for Agile CX transformation.

Usermind offers the only closed-loop platform for customer journey analytics, helping enterprises understand, orchestrate, and optimize full life-cycle customer journeys at scale.

Industry-leading performance in three key journey analytics areas

Baselining & Monitoring

Derive new insights with the ability to baseline and monitor customer journeys based on historical and current data so you can identify friction points and trigger proactive intervention in real-time.

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Journey Orchestration

Leverage rule-based and machine learning driven orchestration alongside your existing systems in order to improve the relevancy and personalization of customer journeys based on real-time customer activity and state.

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Journey Experimentation

Experiment and optimize faster with the ability to A/B test customer journeys with real-time segmentation that span physical and digital channels so you can discover which actions drive desired business outcomes.

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See how Usermind can accelerate your CX transformation
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