Usermind, provider of a purpose-built Customer Engagement Hub, has partnered with RelationEdge, a Salesforce Gold Consulting Partner, to help clients deliver highly personalized, data-driven customer experiences. Usermind and RelationEdge foresee this partnership providing more contextual customer data within Salesforce and other systems connected through Usermind’s hub. With the goal to enhance the customer experience, Usermind will offer RelationEdge’s consulting and implementation capabilities to their clients, and RelationEdge will utilize Usermind’s platform to help clients and customers operationalize more contextual, data-driven customer journeys.
“We are thrilled to partner with Usermind to deliver the best possible Salesforce implementation and enhancement experience for our clients. With the use of Usermind’s platform, RelationEdge believes we will greatly improve upon our already stellar customer service experience,” said Ilham Ahmed, Southwest President at RelationEdge.
This partnership will help clients rapidly optimize processes and create automated experiences to drive business outcomes like acquisition, customer retention, and renewal.
“We’re excited to partner with RelationEdge. CRM is a market undergoing huge transformation, and we believe that by working with leading Salesforce integration partners, we can enable the most mature CRM users to take their customer experience to the next level,” said Usermind CEO & Co-Founder Michel Feaster. “Together, we can help clients deliver data-driven orchestration and real-time, omnichannel customer engagement, at scale.”