Today, companies interact with customers through a myriad of touchpoints – marketing, customer support, sales reps, finance, and so on. Data about these interactions is siloed in a complex mix of cloud apps and legacy systems. Enterprises need a complete and real-time picture of a customer’s interactions with the company, along with important context from historical interactions and current stage of the customer journey.
Together with Harte Hanks, we’re delivering on this and aligning customer data with technology strategy to help companies deliver better customer experiences, improve retention, and drive revenue. Usermind brings the market-leading Customer Engagement Hub and journey orchestration solution to Harte Hanks's existing portfolio of leading-edge technology. Harte Hanks brings over 80 years of expertise in all aspects of CRM transformation including data cleansing, journey design, marketing and sales best practices, and managed services. This partnership represents an offering that is better for both our customers.